Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jachelean Rivers

Royal Oak,AUK

Summary

My goal is to provide the best possible customer service to the airlines clientele. I am a firm believer in treating people with kindness and warmth, while also remaining assertive and confident in ones procedures. I aim to always do my best whatever the circumstances and I look forward to new challenges that inspire development in myself and others.

Overview

6
6
years of professional experience

Work History

Airline Contact Centre Operations Supervisor

Concentrix Ltd
Auckland, Auckland
11.2022 - Current
  • Provide first hand support to new and senior consultants taking calls for an airline.
  • Speak with and de-escalate calls in the event of a customer enquiring to speak with the consultants manager/ supervisor.
  • Regularly oversee and provide first hand support to newly trained individuals for 4 weeks at a time on the production floor.
  • Remotely oversee the work of team leaders and operations supervisors in Concentrix Manila, Philippines.
  • Manage daily operations by communicating updates to the Auckland and Manila production floors.
  • Investigate internal conflicts, consultant errors and more, to then provide solutions and close down consumer complaint cases.
  • Generate insurance letters, receipts, call recordings and other necessary documentation on behalf of the airline for a multitude of customer inquiries.

Assistant Pharmacy Manager

Aqua Healthcare Ltd
Apia, Apia
11.2018 - 10.2022
  • Oversaw work activities, performance and service quality of pharmacy staff.
  • Counseled patients on proper use of medication and potential side effects.
  • Compounded, dispensed and mixed various medications for patients.
  • Managed medical supply inventory.
  • Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
  • Trained pharmacy interns and newly hired technicians.
  • Managed weekly schedules and requests for leave. Worked closely with pharmacy manager to maintain day-to-day operations.

Assistant Hotel Manager

Vaiala Beach Cottages
Apia, Apia
03.2020 - 10.2022
  • Managed and arranged online and local bookings.
  • Greeted and welcomed guests upon arrival.
  • Assisted guests by providing information on hotel and local services in the area.
  • Responded to and resolved guest issues or complaints.
  • Provided guidance and set objectives for daily tasks to team members.
  • Monitored staff performance and confirmed attendance, work hours and pay rates to arrange payroll.
  • Created content and ads for social media pages and responded to online inquiries.

Retail Makeup Artist

Painted By Jace
Apia, Apia
12.2018 - 12.2019
  • Started and managed a hobby side hustle turned into a business.
  • Arranged appointments, cancelling and rescheduling.
  • Responded to customer inquiries by phone, email and in person.
  • Provided makeup services to clientele for weddings, proms and other special events.
  • Traveled to and from events, staying longer if touch- ups were required.
  • Cleaned display units, tools and testers throughout the day to reduce spread of harmful germs or bacteria.
  • Assisted customers with creating personalized beauty regimes.

Education

Foundation Certificate in Science: Biology - Science

National University Of Samoa
Samoa
01-2017

High School Diploma -

Robert Louis Stevenson School
Samoa
01-2016

Skills

  • Customer Relations
  • Quality Assurance
  • Teamwork
  • Employee Supervision
  • Active Listening
  • Time management abilities
  • Multilingual
  • Professional Appearance
  • Adaptability and Flexibility
  • Patience
  • Empathy
  • Detail Oriented

Languages

English
Native/ Bilingual
Samoan
Full Professional

Timeline

Airline Contact Centre Operations Supervisor

Concentrix Ltd
11.2022 - Current

Assistant Hotel Manager

Vaiala Beach Cottages
03.2020 - 10.2022

Retail Makeup Artist

Painted By Jace
12.2018 - 12.2019

Assistant Pharmacy Manager

Aqua Healthcare Ltd
11.2018 - 10.2022

Foundation Certificate in Science: Biology - Science

National University Of Samoa

High School Diploma -

Robert Louis Stevenson School

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Jachelean Rivers