Jacinta Heath
Auckland
Summary
Experienced Office Manager with over 5 years of full-time experience managing day-to-day office operations, staff administration, scheduling, and business support functions.
Highly organized and detail-oriented, with a proven ability to coordinate people, processes, and priorities in fast-paced environments.
Known for clear communication, strong compliance awareness, and creating efficient, well-run office systems that support operational success.
Overview
4
4
years of professional experience
Work History
Administrator - Temporary contract
Urban Arborists
Auckland
09.2025 - 10.2025
- Supported the smooth and efficient running of business operations through comprehensive office administration and coordination.
- Managed and maintained spreadsheets, reports, and business records, ensuring accuracy and timely updates.
- Scheduled accepted works into operational programmes and coordinated workflows to support field and management teams.
- Acted as the first point of contact for customers, clients, and stakeholders, providing professional and responsive communication.
- Maintained a positive, professional approach when interacting with colleagues, management, clients, and the public.
- Demonstrated strong time management skills by prioritizing high-impact tasks in a fast-paced environment.
Office Manager
Turners
Westgate
12.2022 - 06.2025
- Operated as a pivotal member of the branch leadership team, overseeing all office administration and support functions.
- Acted as the central point of guidance, problem-solving, and operational support for administration staff, and wider branch team members.
- Coordinated and managed all branch administrative activities, ensuring effective communication with the Branch and Regional Manager.
- Streamlined systems, processes, and procedures to improve efficiency.
- Contributed to branch operational strategies, ensuring appropriate systems and staffing were in place to support business objectives.
- Recruited, mentored, coached, and performance-managed administration staff, including conducting appraisals, and supporting career development.
- Ensured high standards of office presentation and housekeeping.
- Managed customer service operations, including handling inquiries, resolving complaints, and ensuring commitments were met within agreed timeframes.
- Coordinated auction processing, ensuring auctions were closed accurately and on time.
- Prepared and submitted weekly, monthly, and end-of-month reports to the Support Office within required timeframes.
- Managed branch debtors, creditor payments, and wage approvals for part-time and casual staff.
- Maintained strong working relationships with customers, dealers, suppliers, and key stakeholders.
- Actively led and promoted health and safety best practices, ensuring a safe working environment for staff and visitors.
- Demonstrated strong leadership, organizational, and communication skills.
Office Manager
Amalgamated Pipefitters Ltd
Swanson
08.2021 - 12.2022
- Managed accounts payable and receivable, including invoicing, payments, and statement reconciliations.
- Maintained accurate bookkeeping and supported financial reporting.
- Administered payroll processing, ensuring accuracy and compliance with employment requirements.
- Prepared and maintained project summaries, and financial tracking documentation.
- Provided comprehensive office and project administration support across multiple workstreams.
- Managed stock control and PPE replenishment, ensuring compliance with health and safety requirements.
- Oversaw company vehicle administration, including servicing, compliance, and upkeep.
- Supported management with ad-hoc administrative and operational tasks.
- Assisted with project submissions and tender data entry, ensuring accuracy and that deadlines were met.
- Supported the preparation and filing of health and safety documentation, including project-specific H&S plans.
Education
National Certificate in Accounting -
Karoro Learning
07-2020
National Certificate in Business Administration -
Karoro Learning
08-2019
National Certificate in Computing -
Karoro Learning
08-2019
Skills
- Customer service
- Problem solving
- Effective communication
- Time management
- Health and safety compliance
- Account reconciliation
- Office administration
- Report preparation
Accomplishments
Recipient, Tuners Annual Health & Safety Award, 2024-2025
References
References available upon request.
Affiliations
Boating, fishing, camping, 4x4ing, avid 'sports mum'
Timeline
Administrator - Temporary contract
Urban Arborists
09.2025 - 10.2025
Office Manager
Turners
12.2022 - 06.2025
Office Manager
Amalgamated Pipefitters Ltd
08.2021 - 12.2022
National Certificate in Accounting -
Karoro Learning
National Certificate in Business Administration -
Karoro Learning
National Certificate in Computing -
Karoro Learning