Jacinta Uepa
Auckland,Favona
Summary
As an honest and loyal individual, I am eager to contribute my skills and dedication to your team. With a proven ability to thrive both independently and collaboratively, I am confident in my capacity to make a positive impact. I take pride in my work and approach every task with enthusiasm, striving for excellence in all that I do. My commitment to continuous learning aligns seamlessly with an industry that evolves daily, and I am excited about the prospect of contributing to and growing within your dynamic organisation. I bring a unique blend of teamwork and independent work capabilities, making me adaptable to diverse work environments
Overview
10
10
years of professional experience
Work History
Youth Coach
Solomon Group
2023.04 - Current
- Improved youth engagement by incorporating experiential learning and team-building activities into coaching sessions.
- Enhanced communication skills among participants through group discussions and collaborative projects.
- Developed individualized coaching plans, addressing specific needs and strengths of each youth in the program.
- Fostered a safe and supportive environment for personal growth, encouraging self-reflection and goal-setting among participants.
- Increased participant accountability by implementing a structured system of goal-setting, progress tracking, and regular feedback sessions.
- Expanded community partnerships by actively networking with local organizations to provide additional resources for participants in need.
- Supported emotional well-being of participants through active listening techniques, empathetic responses, and referrals to appropriate professional services when needed.
- Prepared youths for future success by teaching essential life skills such as budgeting, career planning, interpersonal communication abilities.
Customer Service Representative
PB Technology
2021.02 - 2023.04
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Able to work well under pressure and to meet deadlines.
- Communicating with customers, courier carriers and suppliers through various channels.
- Acknowledging and resolving customers complaints.
- Remaining calm through any conflict and maintaining a positive and professional attitude towards customers and colleagues
Gate House Operator
Conlinxx
2018.10 - 2020.11
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Co-ordinate container moves into, within, and exiting the hub via truck and rail side.
- Facilitate communications with reach-stackers and truck drivers
- Assist in the day-to-day administrative functions of the hub
- Maintaining positive relations/rapport with both internal and external customers
- Able to work well under pressure and to meet deadlines
- Booking trucks into Metroport, Port of Auckland and dehire depot.
- Pre-advising containers (exports) into Metroport and Port of Auckland both on trucks and rail as well as sending final manifests of containers to Kiwirail.
Direct Marketer
HRV Total Home Solutions
2017.12 - 2018.04
- Increased customer engagement by developing targeted marketing campaigns.
- Schedule promotional or performance engagements for clients.
- Arrange meetings concerning issues involving their clients.
- Obtain information about and/or inspect performance facilities and equipment, to ensure that they meet specifications.
Youth Worker and Administration
Mother Of Divine Mercy Refuge
2015.11 - 2017.11
- Enhanced youth engagement by incorporating interactive activities and group discussions into programs.
- Improved program effectiveness by collaborating with colleagues to develop innovative strategies for youth development.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behaviour changes.
- Developed strong relationships with community partners to secure resources and opportunities for the youth served.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
Retail Assistant
Lovisa
2014.01 - 2015.02
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Education
Certificate of Approval - Secrurity
Tree House - Aspire2
Tree House12.2023
Signs of Saftey Approach Training -
Ministry of Justice
Oranga Tamariki12.2023
Domestic Violence Training -
Shine
Shine09.2023
Certificate in Social Service - Social Service
Te Whanaga O Aotearoa
11.2016
Certificate of Screen in Performing Art - Visual And Performing Arts
Pacific Institute of Performing Arts
11.2013
High School Diploma -
Otahuhu College
Auckland, NZ11.2012
Skills
- Problem-solving and conflict resolution: Proficient in identifying and addressing issues faced by youth, such as behavioral problems, emotional distress, or conflicts within groups. Able to develop innovative solutions and mediate conflicts to promote positive outcomes.
- Strong communication skills: Able to effectively communicate with individuals from diverse backgrounds, establishing rapport and building trust. Skilled in active listening and providing guidance in a non-judgmental manner.
- Mentorship and guidance: Able to serve as a positive role model and mentor for people, providing guidance and advice on personal, academic, and career-related matters. Skilled in helping set goals, develop action plans, and navigate challenges.
- Cultural competency: Knowledgeable about various cultural backgrounds and sensitive to the unique experiences and perspectives of individuals from different ethnicities, religions, and socio-economic backgrounds. Able to create inclusive environments that celebrate diversity.
- Teamwork and collaboration: Able to work effectively in a team setting, collaborating with colleagues, parents, and community organizations to support the holistic development. Skilled in building partnerships and fostering positive relationships.
- Crisis intervention and safety: Trained in crisis intervention techniques and able to respond calmly and appropriately in emergency situations. Knowledgeable about safety protocols and able to ensure a secure environment for young individuals.
Referee
- Jasmine Mamea
Solomon Group
Team Leader
021 083 21297
Jasmine.mamea@sgys.ac.nz
- Fernando Vizcarra
PB Technology
Customer Service Manager
022 014 2862
fernando.vizcarra@pbtech.co.nz
- Mark Birdling
Conlinxx
Night Shift Supervisor
027 448 4472
Chickendragon8@gmail.com
- Susana Fiu
Mother of Divine Mercy Refuge
Refuge Manager
021 104 9503
mdmrefuge@xtra.co.nz
Timeline
Youth Coach
Solomon Group
2023.04 - Current
Customer Service Representative
PB Technology
2021.02 - 2023.04
Gate House Operator
Conlinxx
2018.10 - 2020.11
Direct Marketer
HRV Total Home Solutions
2017.12 - 2018.04
Youth Worker and Administration
Mother Of Divine Mercy Refuge
2015.11 - 2017.11
Retail Assistant
Lovisa
2014.01 - 2015.02
Certificate of Approval - Secrurity
Tree House - Aspire2
Signs of Saftey Approach Training -
Ministry of Justice
Domestic Violence Training -
Shine
Certificate in Social Service - Social Service
Te Whanaga O Aotearoa
Certificate of Screen in Performing Art - Visual And Performing Arts
Pacific Institute of Performing Arts
High School Diploma -
Otahuhu College
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