Jacintha Liu Jiayun
Auckland
Summary
Independent Sales Associate motivated to maintain customer satisfaction and contribute to company revenue. Service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Leverages product expertise for merchandising and sale success. Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions. Detailed Sales Consultant well-known for providing interesting product demonstrations and convincing leads to make purchases. Reliable, quick-paced and team-oriented. Eager to participate in group-focused efforts to expand revenue and grow relationships.
Overview
5
5
years of professional experience
Work History
Counter Manager
La Mer (Smith& Caughey)
03.2023 - Current
- Managed inventory to ensure adequate stock levels and timely replenishment.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Conducted regular staff training sessions for product knowledge and sales techniques.
Counter Manager
Jo Malone London (Smith& Caughey)
07.2022 - 03.2023
Sales Consultant
Jo Malone London (Britomart)
01.2022 - 07.2022
- Listened to customers to understand needs and refer to optimal services
- Greeted incoming customers and provided expert sales and service to drive revenue
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Priced out products for customers and drew up sales paperwork
- Worked with fellow sales team members to achieve group targets
- Contacted new and existing customers to outline benefits of products.
- Change visual merchandiser on year quarterly
Waitress
Master Bao Westfield mall (Newmarket)
05.2021 - Current
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Greeted customers, answered questions and recommended specials to increase profits
- Communicated with kitchen staff frequently to stay up to date on supply availability and potential customer wait times
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Transported dirty tableware from dining room to dishwashing area for proper cleaning.
Instructor Assistant
Kumon Malaysia
08.2019 - 08.2020
- Provided classroom support throughout planned instruction and individual lessons
- Delivered instruction individually or in small groups with support from instructor
- Cleaned and organized classrooms, materials and supplies
- Monitored students in class, hallways and cafeteria to enforce school rules.
Education
Home Stager Certificate -
IAP College
05.2024
Degree in Film,TV,Fashion Design & Special Effect -
The Makeup School, Ponsonby
01.2021
High School Diploma -
SMK Puteri Titiwangsa, Kuala Lumpur
01.2019
Skills
- Industry trends
- Customer liaison
- Customer relationship management
- Consultative sales
- Sales strategies
- Contract negotiation and closing tactics
- Product and service knowledge
- Product merchandising
Languages
English
Professional Working
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Full Professional
Malay
Limited Working
Timeline
Counter Manager
La Mer (Smith& Caughey)
03.2023 - Current
Counter Manager
Jo Malone London (Smith& Caughey)
07.2022 - 03.2023
Sales Consultant
Jo Malone London (Britomart)
01.2022 - 07.2022
Waitress
Master Bao Westfield mall (Newmarket)
05.2021 - Current
Instructor Assistant
Kumon Malaysia
08.2019 - 08.2020
Home Stager Certificate -
IAP College
Degree in Film,TV,Fashion Design & Special Effect -
The Makeup School, Ponsonby
High School Diploma -
SMK Puteri Titiwangsa, Kuala Lumpur
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