Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jack Beasley

Wellington

Summary

I am a friendly, honest, hardworking and ambitious person who strives to learn new skills and have always been willing to go the extra mile to provide exceptional customer service. I am very versatile and l enjoy working in a team environment, but work just as well individually. Having recently completed a Bachelor of Arts, majoring in Cultural Anthropology at Victoria University, I am eager to apply the wide range of skills I've learnt to the workplace. Particular emphasis has been put on skills such as written communication, critical thinking and gathering and interpreting data. Additional papers in Media, Political Science and English have contributed to that. My career objective is to obtain skills and long-term employment in an industry that will allow me to learn, grow and advance. I am looking for an opportunity that will challenge me where I can strive to achieve excellence in all that is put before me, as well as provide me with the knowledge and experience that I will need to advance my career.

Overview

5
5
years of professional experience

Work History

Call Center Representative

One Contact
06.2016 - 07.2017
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Trained new employees on processes to promote productivity team-wide.

Call Center Operator

Total Connect
04.2015 - 06.2016
  • Resolved inquiries to consistently meet performance benchmarks.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Cook's Assistant

Daniel’s Fine Foods
01.2013 - 01.2015
  • Prepared food for service based on daily specials and chef's needs.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

Education

Bachelor of Arts - Cultural Anthropology

Victoria University of Wellington
2018

City & Guilds International Award in Barista -

2013

Triple A First Aid Course – Wellington Certificate in Advanced Airline, Travel and Tourism Certificate in International Flight Attending NZQA National Certificate in Tourism Level 3 -

2012

Wellington & Nelson NCEA Level 1 2010 NCEA Level 2 2011 NCEA Level 3 2012 -

Wellington College & Nelson College
2012

Skills

  • Written communication
  • Ability to work under pressure
  • Highly motivated
  • Gathering and interpreting data
  • Critical thinking
  • Experienced with Microsoft Office
  • Experienced with researching and conducting interviews
  • Effective decision making
  • Problem solver
  • Time management skills
  • Negotiation skills
  • Excellent communication
  • Decision making
  • First Aid
  • Telemarketing

Timeline

Call Center Representative

One Contact
06.2016 - 07.2017

Call Center Operator

Total Connect
04.2015 - 06.2016

Cook's Assistant

Daniel’s Fine Foods
01.2013 - 01.2015

Bachelor of Arts - Cultural Anthropology

Victoria University of Wellington

City & Guilds International Award in Barista -

Triple A First Aid Course – Wellington Certificate in Advanced Airline, Travel and Tourism Certificate in International Flight Attending NZQA National Certificate in Tourism Level 3 -

Wellington & Nelson NCEA Level 1 2010 NCEA Level 2 2011 NCEA Level 3 2012 -

Wellington College & Nelson College
Jack Beasley