Jack Beer
Blenheim,MBH
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Venue Manager
Hilton Prague
Prague City, Prague
04.2025 - 08.2025
- Managed event logistics for various functions and gatherings.
- Scheduled staff shifts to maintain adequate coverage during events.
- Communicated with clients to understand event requirements and preferences.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
- Conducted periodic inspections of premises to identify potential problems or areas needing improvement.
F&B Supervisor
Hilton Prague
Prague City, Prague
06.2023 - 04.2025
- Supervised daily operations to ensure smooth service flow in dining areas.
- Trained and mentored new staff on food safety and customer service standards.
- Managed inventory levels, ensuring adequate stock of food and beverage supplies.
- Worked closely with other departments such as housekeeping and security for smooth operations.
- Conducted regular performance reviews of F&B staff to identify areas of improvement.
- Resolved any issues related to equipment malfunctions or broken products.
- Supervised and monitored all F&B staff to ensure efficient service delivery.
- Provided guidance and support to junior team members on how to best serve customers effectively.
- Encouraged teamwork amongst F&B staff by setting positive examples at all times.
Bar Waiter
Hilton Prague
Prague City, Prague
05.2022 - 06.2023
- Provided exceptional customer service to enhance guest satisfaction at busy bar.
- Served drinks and appetizers quickly during peak hours to maintain efficiency.
- Assisted bartenders by preparing garnishes and stocking supplies for smooth operations.
- Maintained cleanliness of bar area to ensure a welcoming environment for guests.
- Collaborated with team members to coordinate service and deliver timely orders.
- Monitored guest needs and responded promptly to requests for assistance.
- Provided customers with information about the menu items, drinks, and specials of the day.
- Processed cash and credit card transactions accurately at the point of sale.
- Responded promptly to customer complaints in a professional manner.
- Closed down bar area at end of shift including cleaning work surfaces and restocking supplies for next day's use.
Education
Certificate - Plumbing ( Pre - Apprentiship )
Ara Institute of Canterbury
Christchurch, New Zealand, NZ01-2021
High School Diploma -
Burnside Highschool
Christchurch, NZ12-2015
Skills
- Team collaboration
- Problem solving
- Complaint resolution
- Customer communication
- Venue supervision
- Relationship building
- Crowd control
- Adaptability and flexibility
- Conflict resolution
- Customer service
Accomplishments
- Team Member of the month Hilton - July 2023
Certification
- Restricted licence
Languages
English
Native/ Bilingual
Czech
Elementary
Affiliations
- Writing poetry
- Playing guitar
Timeline
Venue Manager
Hilton Prague
04.2025 - 08.2025
F&B Supervisor
Hilton Prague
06.2023 - 04.2025
Bar Waiter
Hilton Prague
05.2022 - 06.2023
Certificate - Plumbing ( Pre - Apprentiship )
Ara Institute of Canterbury
High School Diploma -
Burnside Highschool
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