Jack McCarthy
Wellington
Summary
Dynamic leader and electrician with a proven track record at Jack Electrical/ HRV Ventilation Systems, excelling in operations management and customer satisfaction. Expert in equipment maintenance and adept at negotiation, I've significantly enhanced service quality and efficiency. My strategic planning and strong supplier relationships have driven business growth and compliance, showcasing my ability to innovate and achieve.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Operator
Jack Electrical
11.2022 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Scoper Supervisor
Spencers
05.2020 - 11.2022
- Inspected heating, ventilation, insulation, moisture ingress and drainage standards of social housing properties across the Lower Hutt/Wellington region. Liaised with trades and tenets to ensure social housing properties met the minimum standards under the Healthy Homes Act.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Electrician
HRV Ventilation Systems
01.2012 - 07.2017
- Installed and wired ventilation systems inside customers houses.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Mentored apprentice electricians in proper installation techniques, safety protocols, and troubleshooting methods to enhance their skill sets.
- Inspected worksites and installations to verify compliance with state safety codes.
- Performed routine and complex maintenance and repairs on various electrical equipment.
Education
No Degree - Electrical Engineering Level 4
Wellington Institute of Technology
Wellington, NZ10-2012
Skills
- Operations management
- Documentation and reporting
- Negotiation
- Equipment maintenance
- Business planning
Certification
Electrical Practising License (Registered Electrician in New Zealand)
First Aid Certificate
Full Drivers License
Timeline
Owner/Operator
Jack Electrical
11.2022 - Current
Scoper Supervisor
Spencers
05.2020 - 11.2022
Electrician
HRV Ventilation Systems
01.2012 - 07.2017
No Degree - Electrical Engineering Level 4
Wellington Institute of Technology
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