Summary
Overview
Work History
Education
Skills
References
Timeline
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Jack Robson

Queenstown,New Zealand

Summary

Experienced professional with a robust background in hospitality management and operations coordination within the helicopter industry, now seeking to leverage my skills in new and diverse opportunities. Demonstrates a proven track record in delivering exceptional customer service, optimizing logistical operations, and adept problem-solving. Equipped with strong communication and organizational skills, I am confident that my previous experience will enable a seamless transition into a wide range of roles. Driven by passion and determination, I am committed to striving for excellence and contributing effectively in any environment.

Overview

2
2
years of professional experience

Work History

Operations Coordinator

Glacier Southern Lakes Helicopters
12.2023 - Current
  • Managed a complex schedule for six helicopters, ensuring operational efficiency and adherence to safety protocols.
  • Conducted safety briefings and maintained strong relationships with customers, enhancing overall service quality.
  • Handled incoming phone calls with professionalism and efficiency, contributing to seamless operations.
  • Operated in a fast-paced environment with high responsibilities, boosting confidence in upselling products and services.

Head Bartender

Blue Kanu
07.2023 - 09.2024
  • I led a team of 4 bartenders in one of Queenstown's busiest restaurants, ensuring efficient service and managing stock orders.
  • My focus on speed and innovation improved profitability, while implementing a streamlined cleanup strategy saved company resources
  • This role enhanced my communication skills with both guests and staff.

Team Leader

InterContinental Hayman Island
10.2022 - 07.2023
  • Efficiently lead and manage a team of 8 members in overseeing daily operations, service efficiency, and stock management to maintain a consistent 5-star level of service.
  • Handled stock ordering, crafted personalized cocktails, and compiled daily success reports
  • Successfully assist at four different venues, acquiring in-depth knowledge of various menus and beverage selections.

Education

Diploma - Hospitality Management -

Queenstown Resort College

NCEA level 3 -

James Hargest College

RSA Queensland -

Galaxy Training Australia

Skills

  • Proficiency in computer programs
  • Presenting
  • Problem solving
  • Interpersonal skills
  • Upselling activities
  • Excellent communication skills
  • Proactive and self-motivated
  • Exceptional organisational skills
  • Decision making

References

Upon Request

Timeline

Operations Coordinator

Glacier Southern Lakes Helicopters
12.2023 - Current

Head Bartender

Blue Kanu
07.2023 - 09.2024

Team Leader

InterContinental Hayman Island
10.2022 - 07.2023

Diploma - Hospitality Management -

Queenstown Resort College

NCEA level 3 -

James Hargest College

RSA Queensland -

Galaxy Training Australia

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Jack Robson