Jack Cutts
Auckland,AUK
Summary
Results-driven Drainlayer with expertise from National Civil & Laser Plumbing in drainage installation and regulatory compliance. Proven ability to troubleshoot complex systems and foster strong customer relationships. Adept at utilizing laser-leveling technology to ensure optimal project outcomes while maintaining a focus on safety and collaboration.
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
5
5
years of professional experience
Work History
Drainlayer
National Civil & Laser Plumbing
, Auckland
11.2021 - 12.2025
- Provided advice on how best to maintain a functioning drainage system for customers.
- Inspected existing drainage systems to identify problems and create solutions.
- Utilized laser-leveling equipment to ensure proper grading of the land around pipes or drains.
- Installed underground drainage systems, including manholes and catch basins.
- Coordinated with other contractors who may have been involved in projects requiring multiple tradespeople.
- Tested newly installed drainage systems to make sure they are working properly.
- Educated customers on preventative measures they can take in order to minimize future problems with their drainage systems.
- Ensured compliance with local building codes related to drain installation.
- Excavated trenches and dug out soil to lay pipes or drains.
- Repaired sanitary and storm water sewer structures and pipe systems.
- Adhered to company equipment policies and safety procedures to avoid accidents and mishaps.
- Backfilled excavated locations after completion of work to protect piping and prepare for final grading.
- Located underground utilities in preparation for digging and marked locations to prevent damage.
- Followed written instructions, schematics and blueprints to lay out pipe in correct arrangements.
Junior Sales Assistant
Josh Lawrence
Greenhithe, Auckland
01.2021 - 11.2021
- Tracked customer feedback using surveys or comment cards for further analysis.
- Maintained inventory levels by restocking shelves as needed.
- Created customer orders and processed payments accurately.
- Monitored customer traffic flow throughout the day to identify peak times for staffing needs.
- Developed relationships with key customers through follow-up calls and emails.
Education
Drainlayer Apprenticeship - Drainage
Manukau Institute of Technology
Auckland, NZ01-2025
High School Diploma -
Westlake Boys Highschool
Auckland, NZ11-2020
Skills
- Drainage installation
- Troubleshooting systems
- Laser-leveling operation
- Regulatory compliance
- Project management
- Customer service
- Trench safety
- Problem solving
- Collaboration skills
- Networking
- Relationship building
- Customer care
- Active listening
Timeline
Drainlayer
National Civil & Laser Plumbing
11.2021 - 12.2025
Junior Sales Assistant
Josh Lawrence
01.2021 - 11.2021
Drainlayer Apprenticeship - Drainage
Manukau Institute of Technology
High School Diploma -
Westlake Boys Highschool
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