Jack Edward Shalfoon Roberts
Te Puke,BOP
Summary
A seasoned professional with a proven track record at Seeka Limited, adept in relationship building and client retention strategies. Excelled in workforce management and consultative support, achieving significant improvements in client engagement and business development.
Overview
2025
2025
years of professional experience
Work History
Client Relationship Manager
Seeka Head Office
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
- Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
- Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
Orchard Operations Manager
Eastfork
06.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Led harvest all orchard operations in Te Puke and Waihau Bay regions.
- Created small contracting company harvesting and completing all vine works in Eastern Region.
- Handled logistics for Eastfork Distributors (trucking company)
Director Manager
Roberts Management
06.2019 - Current
- Coached and supervised team members to outline clear job expectations and conduct reviews.
- Conducted regular performance reviews for direct reports, providing valuable feedback that encouraged personal development.
- Enhanced employee retention rates through the development of comprehensive professional development plans for staff members.
- Implemented cost-saving measures, resulting in significant reduction of operational expenses.
- Acquired multiple orchards for both management and consultancy.
Compliance Coordinator
Seeka Head Office
02.2015 - 02.2016
- Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
- Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
- Served as liaison between management and staff on matters related to ethics, integrity, and compliance concerns or inquiries.
- Streamlined processes for increased efficiency in monitoring and reporting compliance activities.
- Collaborated with cross-functional teams to address any identified compliance issues promptly.
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
- Supported legal department in handling investigations related to compliance matters, providing necessary documentation and information as needed.
- Conducted thorough audits to identify areas for improvement in regulatory adherence.
Education
St Paul’s Collegiate School
Hamilton, WKOBachelor Of Communications - Marketing And Business Management
University of Waikato
Hamilton10.2014
Skills
- Business growth strategies
- Relationship building and management
- Customer engagement
- Client needs assessment
- Client retention strategies
- Contract negotiation
- Interpersonal and client communications
- Consultative support
- Effective negotiation
- Opportunities identification
- Workforce management
- Business development
- Sales
- Business development planning
- Customer relations
- Training and mentoring
- Team building
Timeline
Orchard Operations Manager
Eastfork
06.2019 - Current
Director Manager
Roberts Management
06.2019 - Current
Compliance Coordinator
Seeka Head Office
02.2015 - 02.2016
Client Relationship Manager
Seeka Head Office
St Paul’s Collegiate School
Bachelor Of Communications - Marketing And Business Management
University of Waikato
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