Jackie Cowley

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Skilled at working independently and collaboratively in a team environment.
• Developed and maintained courteous and effective working relationships.
• Passionate about learning and committed to continual improvement.

• Collaborated with colleagues to maintain a clean and organized workspace, promoting productivity and professionalism.
• Worked flexible hours across night, weekend, and holiday shifts.
• Excellent communication skills, both verbal and written.
• Learned and adapted quickly to new technology and software applications.
• Worked effectively in fast-paced environments.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Working on the Orchard, thinning leaders, tying back the vines

Ensuring all Kiwifruit vines were tidied to keep ground clearance for the Kiwifruit to grow

• Used time management and efficient cleaning methods to meet deadlines.
• Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
• Checked food goods for quality to remove unwanted items and pack fresh goods.
• Enhanced fruit quality by meticulously inspecting and grading various types of fruits according to established standards.

• Dusted picture frames and wall hangings with cloth.
• Offered additional services like pet care or plant watering when needed ensuring comprehensive care of the household beyond basic domestic cleaner duties.
• Accommodated special requests from clients, tailoring cleaning services to their specific needs.
• Continuously researched and implemented new techniques, tools, and products in the cleaning industry to stay up-to-date with best practices for optimal client satisfaction.

• Provided exceptional customer service when interacting directly with guests during room cleaning or responding to special requests.
• Changed bed linens and collected soiled linens for cleaning.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Completed special housekeeping actions such as turning mattresses on set schedule.
• Improved overall motel appearance with regular deep-cleaning tasks such as carpet shampooing and window washing.
• Assisted in training new team members on proper cleaning techniques, ensuring consistency in service quality across the motel.

• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Extended the lifespan of school assets through proper care and use of cleaning equipment and materials.
• Received consistent positive feedback from teachers for maintaining clean classroom environments conducive to learning.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Supervised supplies in inventory and submitted reorder requests.
• Maintained inventory of cleaning supplies and equipment, ensuring availability when needed.
• Prevented accidents by keeping hallways clear of debris, wet floors properly marked, and identifying potential hazards.

• Washed and put away kitchen dishes, utensils and glassware.
• Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Returned emptied garbage receptacles to proper locations.
• Collaborated with homeowners to develop customized cleaning schedules that accommodated their lifestyles while maximizing efficiency.
• Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.

• Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
• Followed up with customers to increase customer service with travel plans.
• Enhanced team productivity through regular training sessions focused on industry best practices and new technology tools.
• Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
• Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
• Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
• Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
• Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
• Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.

• Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
• Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
• Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
• Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
• Selling New Zealand to Australian Tourists with knowledge gained from previous travel experiences within New Zealand.

• Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
• Set and oversaw weekly and special event menu plans.
• Controlled food costs and managed inventory.
• Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
• Reduced waste and costs by optimizing inventory management and beverage ordering processes.

Stay at home Mother to my son

Obtained part-time, night employment while husband looked after our children