Jackie Eriksen
Dannevirke
Summary
Dynamic professional with a proven track record at Work and Income, excelling in case documentation and relationship building. Adept at problem-solving and organization, I have successfully developed personalized action plans that enhance client employability, ensuring positive outcomes through effective communication and advocacy. Committed to fostering supportive environments and achieving client success.
Overview
29
29
years of professional experience
Work History
Live-Out Nanny
Charlotte and Sam Lawn
06.2025 - Current
- Supervised daily activities, ensuring safety and well-being of children.
- Prepared nutritious meals and snacks, promoting healthy eating habits.
- Developed routines that encouraged responsibility and independence in children.
- Implemented positive discipline techniques, promoting respectful behaviour among peers.
- Resolved conflicts between siblings by employing effective problem-solving techniques promoting harmonious relationships.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
- Encouraged physical activity through outdoor playtime and sports participation.
- Transported children safely to school events, doctor appointments, extracurricular activities using proper car seat protocols.
- Maintained a spotless and organized home environment through consistent cleaning and attention to detail.
- Taught children basic life skills, manners and personal hygiene.
- Coordinated outings, fostering social skills in children.
- Provided attentive care and supervision for children, ensuring safety and well-being.
- Administered medications when necessary following parents'' instructions and guidelines closely monitoring any adverse reactions.
Groundskeeper
Garden Stone, Otope Road
04.2018 - 12.2022
- Maintained landscape aesthetics through regular lawn care and plant maintenance.
- Operated and maintained various groundskeeping equipment, ensuring optimal performance.
- Oversaw daily operations of grounds maintenance, ensuring adherence to quality standards.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
- Exhibited punctuality and reliability in completing assigned duties according to established deadlines without compromising quality standards.
Motel Housekeeper
Beenleigh Yatala Motor Inn, Australia
02.2015 - 11.2017
- Maintained high cleanliness standards in guest rooms and public areas.
- Conducted thorough inspections to ensure room readiness for arrivals.
- Utilized cleaning equipment and chemicals safely and efficiently.
- Trained new staff on cleaning procedures and best practices.
MSD Case Manager/Front Desk Receptionist
Work and Income, Napier/Taradale
03.1997 - 11.2012
- Greeted clients and visitors, ensuring a welcoming environment at reception area.
- Managed phone communications, directing inquiries to appropriate departments efficiently.
- Scheduled appointments and maintained calendar systems for staff members.
- Assisted in processing client documentation, verifying accuracy and completeness.
- Provided information on services available, addressing client needs promptly.
- Coordinated client assessments to determine eligibility for financial assistance and support services.
- Developed personalized action plans to address clients' barriers and enhance employability.
- Facilitated communication between clients and external service providers to ensure comprehensive care.
- Monitored client progress, adjusting support strategies based on evolving needs and circumstances.
- Advocated for clients' rights within community organizations, fostering positive relationships with stakeholders.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Education
Business Administration
MSD Napier
NapierBusiness Administration
Trade And Commerce
DannevirkeSkills
- Problem-solving
- Time management
- Case documentation
- Organization and multitasking
- Relationship building
- Positive attitude
- Records management
Timeline
Live-Out Nanny
Charlotte and Sam Lawn
06.2025 - Current
Groundskeeper
Garden Stone, Otope Road
04.2018 - 12.2022
Motel Housekeeper
Beenleigh Yatala Motor Inn, Australia
02.2015 - 11.2017
MSD Case Manager/Front Desk Receptionist
Work and Income, Napier/Taradale
03.1997 - 11.2012
Business Administration
MSD Napier
Business Administration
Trade And Commerce