JACKIE GUO
Automotive Sales
Royal Oak,Auckland
Summary
Successful Automotive Sales Associate specializing in consulting with customers with unique backgrounds to uncover and meet diverse needs. Resourceful, hardworking and reliable team player. Knowledgeable about vehicle features and operations, dealer services and aftermarket products. Hardworking and goal-oriented professional possessing excellent interpersonal and time management skills. Outgoing automotive sales professional dedicated to continuous improvement in face of evolving markets, vehicles and customer buying preferences.
Overview
10
10
years of professional experience
Work History
Workshop Service Advisor
CCL Workshop
Auckland
01.2022 - 01.2023
- Assisted customers in diagnosing and resolving their vehicle issues, providing professional advice and guidance
- Scheduled and coordinated service appointments, ensuring efficient allocation of resources and timely completion of repairs
- Communicated with customers regarding repair progress, estimated timelines, and cost breakdowns, maintaining transparency throughout the process
- Effectively managed customer inquiries and concerns, providing exceptional customer service and ensuring customer satisfaction
- Collaborated with technicians to ensure accurate diagnosis and efficient repair work, facilitating smooth workflow and minimizing downtime
- Maintained detailed records of service history, repairs, and customer interactions, ensuring accurate documentation for future reference
- Utilized computerized systems and software to generate invoices, manage inventory, and track work orders, optimizing operational efficiency
- Actively upsold additional services and recommended preventive maintenance, contributing to increased revenue and customer retention.
Vehicle Sales Consultant
Urban Imports
Auckland
07.2019 - 12.2021
- Assisted and managed all aspects of vehicle ordering, ensuring appropriate stock levels to meet market demands
- Oversaw the process of making vehicles road legal, including coordinating with relevant authorities and obtaining necessary certifications
- Assisted in paperwork for finance, ensuring smooth transactions and timely completion of documentation
- Processed and registered vehicles for customers, ensuring compliance with legal requirements
- Took on additional responsibilities, such as vehicle grooming, during understaffed periods to maintain a high standard of presentation
- Demonstrated flexibility by working extra hours to ensure smooth operations and customer satisfaction
- Successfully multitasked and performed various tasks beyond sales, ensuring efficient dealership operations
- Maintained a high level of customer service, addressing inquiries, providing information, and ensuring customer satisfaction throughout the sales process
- Developed strong relationships with customers, fostering loyalty and repeat business
- Acted as a reliable point of contact for customers, addressing concerns and resolving issues in a timely manner.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Educated customers about sales processes, warranty requirements and service standards.
Used Car Sales Consultant
Buy Right Cars Botany
Auckland
01.2019 - 07.2019
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Stayed up to date on store promotions, payment policies and security practices
- Sold trade-ins and located desirable purchases and vehicle auctions
- Managed sales negotiations, paint protection packages and extended mechanical warranty options
- Checked purchased vehicles at delivery for damage and final preparations
- Filled out paperwork to register vehicles and complete sales
- Oversaw customer test drives and demonstrated standard and optional features
- Maintained current store, product and promotional knowledge to drive consistent sales
Roadside Assistance Agent
AA New Zealand
Auckland
06.2015 - 12.2018
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Adhered to safety protocols and safe work practices to reduce likelihood of injury.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
Car Groomer
Go Rentals
Auckland
01.2013 - 12.2015
- Verified proper stickers and plates were attached to vehicle to establish status of vehicle
- Inspected vehicle to verify pristine appearance for customer.
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle
- Identified issues affecting safety and brought up to shift supervisor for resolution
- Vacuumed car interiors to remove any dirt and debris
Education
Diploma - Server Networking
AMES Institute of IT
AucklandCertificate: Certificate in SQL Server Administration -
AMES Institute of IT
AucklandCertificate in Automotive Engineering -
Unitec
AucklandSkills
- Product and Service Knowledge
- Sales Management
- Customer Care
- Deal Negotiation
- Stock Management
- Merchandising Proficiency
- Opening and Closing Procedures
- Problem Solving
Languages
References
Upon Request.
Timeline
Workshop Service Advisor
CCL Workshop
01.2022 - 01.2023
Vehicle Sales Consultant
Urban Imports
07.2019 - 12.2021
Used Car Sales Consultant
Buy Right Cars Botany
01.2019 - 07.2019
Roadside Assistance Agent
AA New Zealand
06.2015 - 12.2018
Car Groomer
Go Rentals
01.2013 - 12.2015
Diploma - Server Networking
AMES Institute of IT
Certificate: Certificate in SQL Server Administration -
AMES Institute of IT
Certificate in Automotive Engineering -
Unitec
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