JACKIE KELLEHER
Titahi Bay,WGN
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
10
10
years of professional experience
Work History
Trade Coordinator
Bunnings Porirua
Elsdon, Porirua
09.2023 - 09.2025
- Developed and maintained relationships with vendors, suppliers, and customers to facilitate successful completion of trades.
- Coordinated trade schedules to ensure timely delivery of materials.
- Maintained accurate records of all trading activities in accordance with company policy.
- Processed purchase orders and tracked inventory levels efficiently.
- Assisted in resolving disputes between customers and vendors and suppliers when necessary.
- Responded promptly to inquiries from customers regarding their orders or shipments.
- Resolved trade-related issues by collaborating with various departments.
- Supported compliance with company policies and industry regulations.
- Communicated effectively with team members to streamline operations.
- Ensured that all transactions are conducted ethically while adhering to industry standards.
- Facilitated training sessions for new staff on procedures and systems.
Lifestyles Supervisor
Bunnings Porirua
Elsdon, Porirua
09.2022 - 09.2023
- Trained and mentored staff on product knowledge and customer service standards.
- Managed inventory control to maintain stock levels and product availability.
- Implemented store policies and procedures to enhance customer satisfaction.
- Assisted in scheduling staff shifts to optimize labour resources effectively.
- Resolved customer complaints by providing timely solutions and support.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Tracked progress on projects and provided timely feedback to staff members.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Nightfill Supervisor
Bunnings Porirua
Elsdon, Porirua
05.2020 - 09.2022
- Basically the same responsibilities as Lifestyles Supervisor in a different department and different team.
- Main department differences were stricter deadlines for work completion and attention to detail was an absolute must.
Front End Supervisor
Bunnings Porirua
Elsdon, Porirua
03.2018 - 05.2020
- Supervised daily operations of front end team at large retail hardware store.
- Trained staff on customer service standards and cash handling procedures.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Implemented loss prevention strategies to minimize shrinkage at checkout areas.
- Coordinated inventory management for front end supplies and merchandise displays.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Nightfill/Front End Team Member
Bunnings Porirua
Elsdon, Porirua
05.2015 - 03.2018
- Operated point-of-sale systems for customer transactions.
- Stocked shelves with merchandise, ensuring availability and accessibility.
- Provided exceptional customer service to foster a welcoming environment.
- Maintained clean and organized sales floor displays.
- Assisted customers with product inquiries and selections.
Education
Certificate in Social Services Biculturalism in Practice - Social Services
Te Wananga O Aotearoa
Porirua12-2012
Skills
- Customer relationship management
- Conflict resolution
- Team collaboration
- Employee training
- Time management
- Problem solving
- Self motivation
- Adaptability and flexibility
- Compassionate
- Honest
- Empathetic
- Reliable
Timeline
Trade Coordinator
Bunnings Porirua
09.2023 - 09.2025
Lifestyles Supervisor
Bunnings Porirua
09.2022 - 09.2023
Nightfill Supervisor
Bunnings Porirua
05.2020 - 09.2022
Front End Supervisor
Bunnings Porirua
03.2018 - 05.2020
Nightfill/Front End Team Member
Bunnings Porirua
05.2015 - 03.2018
Certificate in Social Services Biculturalism in Practice - Social Services
Te Wananga O Aotearoa