Jackie Lee
Auckland,AUK
Summary
Currently in New Zealand under Working Holiday Visa. Reliable employee seeking IT Service Desk position for a 6 months contract. Offering excellent communication and good resolution.
Overview
2
2
years of professional experience
Work History
IT Service Desk Level 1 Support
IBM
06.2021 - 01.2022
- Manage server to deploy software applications to corporate users' computer.
- Remote access to users' computer to resolve software installation issues.
- Activate or deactivate corporate users' Adobe and Microsoft software accounts.
- Effective communications with users to find out software usage problem. Resolve it within my range or escalate it to level 2 support.
Customer Service Representative
Disneyland Resort
11.2019 - 08.2020
- Customer service role at Shanghai Disney Resort Reservation Centre, assisting Shanghai Disneyland tourists with hotel, ticket, and dining bookings, troubleshooting with booking orders, offering resort latest information prior to their visit.
- Manage over 50 incoming calls per day, answering tourists’ FAQs on latest Disneyland events and promotions.
- Assist tourists to make dining reservation for customers at designated restaurants with Disney characters experience.
- Offer guidance for tourists on booking park tickets and registration for park entry permission.
- Offer guidance for tourists with annual pass on process of activation, correct usage, and pass benefits redeeming.
- Assist tourists to reserve hotel rooms at Shanghai Disneyland Hotel and Toy Story Hotel; adding comments, traces, and additional service packages on reservations to notify cast members at front desk and house keeping office to follow up customers’ requirements.
IT Service Desk Level 1 Support
Intel
12.2015 - 06.2016
- Assist personal users troubleshoot anti-virus software via telephone and email.
- Resolve users account issues such as refunds, auto-renewal, and product package issues via email, telephone, and online chat.
- Achieve great customer satisfaction under high working pressure, and eliminate nuisances for customers.
Education
College Degree - Business
Canadore College
Toronto, Canada 05.2017
College Degree - International Business
Guangzhou International Economics College
Guangzhou, China06.2016
Skills
- Effective Communication
- Flexible & Adaptable
- Collaboration
- Conflict Resolution
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
English
Full Professional
Timeline
IT Service Desk Level 1 Support
IBM
06.2021 - 01.2022
Customer Service Representative
Disneyland Resort
11.2019 - 08.2020
IT Service Desk Level 1 Support
Intel
12.2015 - 06.2016
College Degree - Business
Canadore College
College Degree - International Business
Guangzhou International Economics College
Similar Profiles
Jonathan AlvarezJonathan Alvarez
System Services Representative at IBMSystem Services Representative at IBM
S. KrishnarajS. Krishnaraj
Lead - IOS Developer at IBMLead - IOS Developer at IBM
Jaseem Abdul LatheefJaseem Abdul Latheef
Lead Software Automation Developer at IBMLead Software Automation Developer at IBM