Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Jackie McLaughlan

Dunedin,OTA

Summary

Human Resources and Education Administrator with extensive experience at Otago Community Hospice, specialising in compliance management and communication strategies, adept at developing HR systems and coordinating educational programs.

Overview

38
38
years of professional experience

Work History

Human Resources and Education Administrator

Otago Community Hospice
01.2023 - Current
  • Manage enrolments, attendance records, and educational resources.
  • Develop and manage HR systems, supporting recruitment and documentation.
  • Coordinate education sessions, internal marketing, and meeting minutes.
  • Ensure compliance with professional standards and health and safety policies.

Administrator, Critical Care Module and Administrative Secretary, Neurosurgery

University of Otago, Dunedin School of Medicine, Department of Surgical Sciences
01.2014 - Current
  • Office Management
  • Schedule Management
  • Financial administration
  • Website development
  • Trainee Intern Critical Care Module administration
  • Literature searches – retrieving articles when required.
  • Dealing with patient related and clinical matters as they arise and redirect as appropriate.
  • Building maintenance – liaising with SDHB
  • Arrange accommodation for students out of town
  • Computer Software used: Microsoft Office Suite

Officer, Regional Support, Lower South Island

OSPRI New Zealand Limited
06.2018 - 12.2022
  • Prepared and processed contract documentation and vector control information.
  • Processed invoices and maintained administration systems.
  • Organised and chaired weekly team meetings.
  • Managed health and safety records and implemented system improvements.

HR Advisor

Dunedin Community Care Trust (DCCT)
06.2013 - 01.2014
  • To ensure all people supported by the DCCT, staff and members of the public that access the DCCT are greeted and assisted in a pleasant and professional manner.
  • To be an effective team member and to ensure the general administration is run in a timely and organised manner.
  • To ensure the DCCT meets all the staff recruitment and payroll processes and ensure all Human Resource functions of the DCCT is managed efficiently and professionally.
  • Computer Software used: Microsoft Office Suite, IMS Payroll.

Village Assistant / Relief Manager

Summerset Retirement Village
01.2013 - 08.2013
  • On-site, first point of contact for all village related matters.
  • Strong and effective communication between staff and residents.
  • Provide both verbal and written handovers (diary log book) at the end of my shifts.
  • Managing many diverse issues that require immediate attention, rapid response or solution.
  • Team work liaising with the Sales Manager, Property staff, Contractors, Residents and their Families.
  • Providing customer care for the residents with all their needs and enquiries.
  • Computer Software used: Microsoft Office Suite, IMS Payroll.

Executive Assistant to Marketing Manager and Student Recruitment Administrator

Otago Polytechnic
10.2001 - 04.2003
  • Providing high-level administrative support to the Marketing Manager.
  • Managing all executive level administrative tasks including scheduling meetings, arranging travel and accommodation.
  • Assisted development of executive level reports and presentations.
  • Adeptly handled incoming communications and responded to internal requests for information on a timely basis.
  • Handled sensitive and confidential information with discretion.
  • Secretarial/administration support service for Education Service and External Relations, assisting three Recruitment Advisors.
  • Regular communication with ‘Head of School’ staff, schools, advertising agencies, general public, tertiary institutions and business contacts on behalf of Education Service and External Relations in order to pass on or obtain information and arrange meetings.
  • Organisation and distribution of publicity brochures to all schools in New Zealand and ensure that publicity material was readily available and up to date.
  • Assisting in the preparation of expo’s, school visits, open days and career evenings.
  • Computer Software used: Microsoft Office Suite.

Human Resources Administrator

The British Petroleum Company Plc.
, London
09.1987 - 09.1999
  • Maintained accurate and confidential employee records in compliance with legal requirements.
  • Managed human resource documentation, including new hire letters and employee contracts.
  • Regularly updated HR databases to reflect changes in employee information and benefits.
  • Organised personnel records using internal HR databases, ensuring data integrity.
  • Administered onboarding and orientation programs to enhance employee integration.

Education

Bachelor of Applied Management -

Otago Polytechnic
01.2016

Certificate in Personnel Practice -

01.1993

Skills

  • Human resources management
  • Compliance oversight
  • Financial administration
  • Project coordination
  • Data management
  • Microsoft Office Suite proficiency
  • Team collaboration
  • Problem solving
  • Effective communication
  • Customer service excellence
  • Meeting facilitation
  • Time management
  • Stakeholder engagement
  • Training coordination
  • Continuous improvement initiatives
  • Adaptability and flexibility
  • Multitasking skills
  • Policy enforcement
  • Community outreach

Hobbies and Interests

Outside of work, I enjoy exploring the outdoors, walking, and keeping active, which are important ways I stay balanced and recharged. I’m also drawn to simple pleasures like spending time with family, staying curious through reading, and lending creative input to projects when inspiration strikes. These interests reflect my values of connection, presence, and lifelong learning.

References

References available upon request.

Timeline

Human Resources and Education Administrator

Otago Community Hospice
01.2023 - Current

Officer, Regional Support, Lower South Island

OSPRI New Zealand Limited
06.2018 - 12.2022

Administrator, Critical Care Module and Administrative Secretary, Neurosurgery

University of Otago, Dunedin School of Medicine, Department of Surgical Sciences
01.2014 - Current

HR Advisor

Dunedin Community Care Trust (DCCT)
06.2013 - 01.2014

Village Assistant / Relief Manager

Summerset Retirement Village
01.2013 - 08.2013

Executive Assistant to Marketing Manager and Student Recruitment Administrator

Otago Polytechnic
10.2001 - 04.2003

Human Resources Administrator

The British Petroleum Company Plc.
09.1987 - 09.1999

Bachelor of Applied Management -

Otago Polytechnic

Certificate in Personnel Practice -

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Jackie McLaughlan