Summary
Overview
Work History
Education
Skills
Timeline
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Jack McCutcheon

Palmerston North

Summary

Client Focused and Career Driven, i have a passion for getting things right the first time, and making sure the people i work with walk away pleased with my efforts. I am enthusiastic and passionate about the work i do, and i consistently deliver high-quality service with my reliable skills as a communicator and problem solver.

Overview

11
11
years of professional experience

Work History

Personal Lines Insurance Broker

Gallagher Insurance
09.2023 - Current
  • Managing the insurance requirements of a large book of clients, assisting with any of their insurance needs while ensuring all of their assets remain appropriately insured
  • Conducting comprehensive policy reviews, Identifying gaps in cover by speaking to each individual client - either in person or over the phone - to find the best insurance for their specific needs
  • Additional responsibilities include training new employees, covering for my colleagues when they're away, writing templates to be used across the team, and piloting a new method of broking for Gallagher New Zealand
  • As of April 2025, have never received a Client Feedback score below 7/10

Claims Lodgement Consultant

Gallagher Insurance
03.2022 - 09.2023
  • Assisting brokers and clients in getting claims resolved in a timely and satisfactory manner, accurately passing information between all parties involved
  • Providing clients with helpful advice in stressful situations
  • Maintaining positive relationships with clients ensuring they leave each interaction pleased and up to date
  • Managed workload effectively, even throughout the Auckland Floods and Cyclone Gabriel

Heating, Ventilation, and Air Conditioning Installer

Aquaheat
07.2021 - 03.2022

Online Assistant

Countdown
12.2014 - 07.2021

Education

NZ Certificate of Financial Services (Level 5) - Compliance For Advisers General Insurance Broking

ANZIFF
10-2023

High School Diploma -

Awatapu College
Palmerston North, NZ
11-2014

Skills

    Client Relationships

    Inbound & Outbound Calls

    Industry Regulations

    Policy & Coverage Details

    Microsoft Office

    Keyboarding and Note Taking

Timeline

Personal Lines Insurance Broker

Gallagher Insurance
09.2023 - Current

Claims Lodgement Consultant

Gallagher Insurance
03.2022 - 09.2023

Heating, Ventilation, and Air Conditioning Installer

Aquaheat
07.2021 - 03.2022

Online Assistant

Countdown
12.2014 - 07.2021

NZ Certificate of Financial Services (Level 5) - Compliance For Advisers General Insurance Broking

ANZIFF

High School Diploma -

Awatapu College

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Jack McCutcheon