Jacob Airy
Auckland,Auckland
Summary
I am a friendly, hardworking, and enthusiastic individual looking to explore new work opportunities and expand my already extensive customer service skills and retail experience in a full-time role
I'm hardworking and passionate about fulfilling all tasks to optimal standards and ensuring that I maintain a high rapport with customers and other staff. I have a lot of experience in multiple fields such as tourism, hospitality, retail, and working in a Manager/Team leader position. I'm helpful, andorganized, pick skills up quickly and prioritise communication to guarantee the greatest level of service possible.
Overview
7
7
years of professional experience
Work History
Shift Manager/Team Leader
Shake Out
05.2023 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
Customer Service Representative
Odyssey Sensory Maze
09.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Crew Member
Carl's Jr
08.2020 - 08.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
CFL Retail Assistant
New World
12.2019 - 03.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
DJ Assistant
Action Entertainment LTD
01.2017 - 09.2018
- Communicated closely with clients to determine music styles best suited for business parties and school functions such as school balls
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Played songs fitting station's format and monitored each song's length to avoid dead air.
Education
High School Diploma -
Macleans College
12.2018
Skills
- Quality Assurance
- Schedule Oversight
- Team Development
- Staff Development
- Great Team Player
- Very Social
Timeline
Shift Manager/Team Leader
Shake Out
05.2023 - Current
Customer Service Representative
Odyssey Sensory Maze
09.2022 - 02.2023
Crew Member
Carl's Jr
08.2020 - 08.2021
CFL Retail Assistant
New World
12.2019 - 03.2020
DJ Assistant
Action Entertainment LTD
01.2017 - 09.2018
High School Diploma -
Macleans College
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