Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Jacob Collett

Jacob Collett

Waiuku

Summary

I am currently a processing officer at CSEU (Ministry of Social Development) experienced with data processing and regulatory compliance. Utilises problem-solving skills to maintain operational efficiency and data accuracy. Knowledge of industry standards and best practices, ensuring seamless workflow and high-quality results.

I’m looking to further challenge myself by applying for this Consulting role . I believe I am the right person for this role as I bring a strong mix of valuable insights and strategic solutions to diverse clients. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction. Also coming from a mixed race background being Maori and Pakeha I can relate and connect with all walks of life. My professional background has taught me how to manage complex situations with care and accuracy, and I take pride in putting people first.

Overview

9
9
years of professional experience

Work History

Central Processing Officer

CSEU
01.2022 - Current
  • Central processing officer at CSEU
  • Managed approximately 45 tasks per day from clients
  • Effectively utilized software tools for data entry, tracking, analysis, and reporting purposes during application processing tasks.
  • Collaborated with team members to achieve shared objectives and meet tight deadlines.
  • Maintained strict confidentiality regarding applicant information in accordance with company policies and legal requirements.
  • Trained new incumbents or temporary staff on procedures and guidelines to transfer knowledge and maintain process consistency.
  • Contributed to the overall success of the organization by consistently delivering high-quality work and maintaining a strong commitment to excellence in all aspects of application processing.
  • Demonstrated attention to detail when reviewing documents, identifying potential discrepancies or inaccuracies before submission.

Phone Orders

Sky TV
01.2019 - 02.2019
  • Worked at Sky tv doing phone orders for PPV’s and fixing sky box sets.
  • Handled phone orders with professionalism, accurately recording customer information and order details for timely pickup or delivery.
  • Enhanced customer satisfaction by taking accurate and timely phone orders.
  • Managed high volume of incoming phone orders.

Sales Assistant

Auto Save Papatoetoe
11.2019 - 11.2021
  • Worked at Auto Save Papatoetoe as a sales assistant.
  • Assisted in selling used cars
  • Processed transactions accurately while maintaining a high level of customer service.
  • Helped customers find a car suitable for them and within their budget
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Collaborated with team members to achieve a cohesive and efficient store environment.

Online Orders

The Warehouse
03.2019 - 10.2019
  • Worked at the Warehouse doing online orders.

Pick Packer

Smart Recruitment Ltd
01.2017 - 07.2017
  • Worked as a pick packer for smart recruitment ltd.
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
  • Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
  • Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
  • Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.

Security Officer

First Security
01.2021 - 01.2023
  • Security officer for first security in MIQ and static guard roles.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Education

BBA - Business

AUT
Auckland, AUK
01.2020

Bachelor - Sport and Rec

AUT
Auckland
01.2018

NCEA Level 3 Certificate -

Sacred Heart College
Auckland
11.2015

Skills

  • Effective communicator
  • Punctual and reliable
  • Flexibility in changing environments
  • Interpersonal understanding
  • Stress management skills
  • Resilient in challenging situations
  • Compassionate guidance

Accomplishments

  • Achieved top processor of the unit by completing high amount of tasks with my average being 10 minute's per task in comparison to the units average of 15 minutes with accuracy and efficiency.

Languages

English
Native or Bilingual

Interests

  • Gym Workouts
  • Martial Arts
  • Team Sports (Basketball, Volleyball, )
  • Passionate about balancing physical health with mental and emotional wellness
  • Adventure Travel
  • Road Trips
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail

Timeline

Central Processing Officer

CSEU
01.2022 - Current

Security Officer

First Security
01.2021 - 01.2023

Sales Assistant

Auto Save Papatoetoe
11.2019 - 11.2021

Online Orders

The Warehouse
03.2019 - 10.2019

Phone Orders

Sky TV
01.2019 - 02.2019

Pick Packer

Smart Recruitment Ltd
01.2017 - 07.2017

BBA - Business

AUT

Bachelor - Sport and Rec

AUT

NCEA Level 3 Certificate -

Sacred Heart College

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Jacob Collett