Jacob Haenga
Rotorua
Summary
Professional attendant with strong focus on delivering high standards and achieving results. Proven ability to adapt to changing needs while maintaining reliability and team collaboration. Skilled in customer service, problem-solving, and maintaining clean, organized environment. Known for positive attitude and effective communication with both customers and team members.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Attendant
Health New Zealand
09.2025 - Current
- Assisted in maintaining clean and safe environments for patients and staff.
- Supported daily operations by preparing and organizing equipment and supplies.
- Collaborated with healthcare professionals to ensure efficient patient flow.
- Utilized strong interpersonal skills to establish rapport with guests.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Assisted nursing staff with patient care tasks and daily operations.
- Maintained cleanliness and sanitation of patient rooms and common areas.
- Supported medical professionals during emergency situations, enabling rapid response to critical incidents.
- Transported patients safely between various departments, ensuring timely appointments and procedures.
Mental Health Therapist
Health New Zealand
05.2024 - 09.2025
- Conducted individual and group therapy sessions to support client mental health recovery.
- Developed treatment plans tailored to clients' unique needs and goals.
- Utilized evidence-based therapy techniques to promote emotional well-being.
- Maintained accurate client records in compliance with confidentiality regulations.
- Collaborated with multidisciplinary teams to coordinate comprehensive care strategies.
- Assisted clients in developing coping strategies for managing stress and anxiety.
- Reduced client symptoms of anxiety and depression with cognitive behavioral therapy techniques, mindfulness exercises, and psychodynamic approaches.
- Advocated for clients'' needs within the broader healthcare system when necessary to ensure access to appropriate resources or accommodations during the treatment process.
- Created a safe environment that fostered open communication, trust building and vulnerability among clients.
Security Guard Emergency Housing
Supreme Security
04.2022 - 07.2023
- Monitored premises to ensure safety and prevent unauthorized access.
- Conducted regular patrols to identify potential security risks and hazards.
- Enforced facility rules and regulations to maintain order and compliance.
- Responded promptly to incidents, providing assistance and reporting outcomes.
- Collaborated with law enforcement during emergencies or investigations.
- Trained new security personnel on protocols and emergency procedures.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Conducted safety audits, identifying and mitigating potential hazards to prevent accidents.
Security Guard
First Security Guard Services
01.2020 - 04.2022
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to detect and deter unauthorized activities.
- Responded promptly to alarms and incidents, maintaining composure under pressure.
- Maintained detailed logs of daily activities, ensuring accurate reporting of events.
- Collaborated with law enforcement during investigations, providing necessary information and support.
- Implemented access control measures to regulate entry points effectively.
- Assisted in training new security staff on protocols and procedures for enhanced team efficiency.
- Utilized surveillance equipment to monitor environments, identifying potential security threats proactively.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Scaffolder
Supreme Scaffolding
01.2016 - 08.2019
- Erected scaffolding structures for diverse construction projects, ensuring compliance with safety regulations.
- Inspected scaffolding materials and components for quality and durability, minimizing risk of workplace incidents.
- Collaborated with project managers to determine scaffold requirements and optimize material usage.
- Trained junior scaffolders on safe installation practices and equipment handling techniques.
- Conducted regular maintenance checks on scaffolding systems to enhance operational efficiency and safety standards.
- Assisted in developing site-specific scaffold plans, improving workflow and reducing downtime during installations.
- Coordinated with other trades to ensure seamless integration of scaffolding into overall project timelines.
- Implemented best practices for scaffold assembly, resulting in streamlined processes and reduced rework rates.
- Assembled, erected and dismantled scaffolding structures to meet project needs.
- Disassembled scaffolding and equipment when projects were completed or after each shift according to strict schedules.
Education
No Degree -
Wellington College
Wellington, NZSkills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Initiative and Self-motivation
- Cross-cultural sensitivity
- Customer service
- Self motivation
- Client confidentiality
- Professionalism
Timeline
Attendant
Health New Zealand
09.2025 - Current
Mental Health Therapist
Health New Zealand
05.2024 - 09.2025
Security Guard Emergency Housing
Supreme Security
04.2022 - 07.2023
Security Guard
First Security Guard Services
01.2020 - 04.2022
Scaffolder
Supreme Scaffolding
01.2016 - 08.2019
No Degree -
Wellington College