Jacob Johnston
Christchurch,CAN
Summary
Proven team member at Restaurant Brands NZ, adept in customer service and equipment operation, enhanced team success through efficient task completion and exceptional problem-solving. Trained new staff, optimizing operations and safety, while achieving superior customer satisfaction. Demonstrates a positive attitude and collaboration, significantly contributing to workplace efficiency and safety.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kfc Team Member
Restaurant Brands NZ
02.2017 - 06.2023
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
- Monitored and verified all merchandise was properly priced and labeled.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted customers in selecting merchandise best suited to needs.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
Education
High School -
Opihi College
Temuka, CAN07.2011
Skills
- Cleaning
- Complaint resolution
- Customer Service
- Workplace Safety
- Sales and Marketing
- Equipment Operation
- Teamwork and Collaboration
- Quality Inspections
- Parts Labeling
- Positive Attitude
- Complex Problem-Solving
- Lift Number pounds
- Chemical Handling
- Facility Cleaning
- Equipment Maintenance
- Area and Facility Cleaning
- Decision-making capabilities
- Sales expertise
- Order Preparation
- Collaboration and Teamwork
- Clear Communication
- Goal Setting and Achievement
- Organizing Work Stations
- Following Instructions
- Training and mentoring
- Problem-Solving
- Money Handling
- Staff education and training
- Attention to Detail
- Flexible Schedule
- Heavy Lifting
- Product Knowledge
- Safety understanding
Certification
Basic food standards level 1
Timeline
Kfc Team Member
Restaurant Brands NZ
02.2017 - 06.2023
High School -
Opihi College
Basic food standards level 1
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