Jacob Massicks
Palmerston North, New Zealand
Summary
Organized and motivated employee looking for fulltime employment with a strong desire to improve my abilities and skillset. Trained and worked as a barista in various cafes/roasters within Palmerston North and Wellington while currently working as a print production specialist. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Print Production Specialist
Mirage Visual
04.2023 - Current
- Implemented cost-saving measures in printing process, resulting in reduced expenses for company.
- Conducted regular equipment maintenance to prevent downtime due to malfunctions or breakdowns during peak periods.
- Employed root cause analysis to troubleshoot equipment and processing issues.
- Set up and operated printing press machines.
Barista
Ebony Coffee
07.2022 - 04.2023
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Recommended products based on solid understanding of individual customer needs and preferences.
Head Barista
La Cloche
02.2020 - 02.2021
- Maintained calm demeanour during high-volume periods and special events.
- Established and adjusted ordering parameters to manage inventory.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Operated Coffee Machine and ordered stock autonomously
- Trained coworkers to attain a desired standard of coffee quality
Cashier/Cook
Burger Fuel Newtown
03.2020 - 09.2020
- Upsold additional products and services to customers, increasing revenue.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Barista
Mojo Coffee
03.2019 - 12.2019
- Developed creative and appealing latte art techniques and instructed coworkers in method.
Education
NCEA Level 3
Palmerston North Boys High School
Skills
- Detail-Oriented
- Inventory Management
- Multitasking and Organization
- Complaint Resolution
- Professional Demeanor
- Adaptable and Flexible
- Relationship Building
- Product Upselling
Additional Information
I live in New Zealand and am planning to move to Australia around September. I am looking for remote work while I make this transition and would love to hit the ground running with experience working and learning when I move to Melbourne.
Timeline
Print Production Specialist
Mirage Visual
04.2023 - Current
Barista
Ebony Coffee
07.2022 - 04.2023
Cashier/Cook
Burger Fuel Newtown
03.2020 - 09.2020
Head Barista
La Cloche
02.2020 - 02.2021
Barista
Mojo Coffee
03.2019 - 12.2019
NCEA Level 3
Palmerston North Boys High School
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