Jacob Pilkington
Te Atatu Peninsula,AKL
Summary
Focused Showroom Salesperson promoting more than 3 years' expertise working for organizations in the computing market. A sharp professional with a desire to take on new challenges and develop new skills at a new company. :)
Overview
3
3
years of professional experience
1
1
Certification
Work History
Warehouse Worker & Support Representative
ExtremePC
Onehunga, Auckland
09.2023 - Current
- Operated forklifts to fill or empty overhead spaces.
- Established and maintained good relations with customers, vendors, and transport companies.
- Collaborated closely with logistics teams to ensure smooth flow of online order shipments.
- Assisted customers in selecting the best products for their needs.
- Developed relationships with new and existing customers.
- Resolved customer complaints in a timely manner.
- Processed orders for customers utilizing order management systems, whilst ensuring available stock and organizing drop-ships when available.
Computer Technician
ExtremePC
St Lukes, Auckland
11.2021 - 09.2023
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks via e-mail and phone calls.
- Coordinated with hardware and software vendors to organize warranty services, external technical support and replacement products.
- Performed daily cash reconciliation activities for retail sales transactions.
Education
High School Diploma -
Avondale College
Auckland11-2021
Skills
- Heavy Equipment Operation
- Shipping and receiving
- Warehouse Organization
- Design Mockups
- Computer-Based Drawing
- Illustration and Design
- Profit Generation
- Customer Relationship Building
- Customer care
- Up-selling
Certification
- Certiport's IC3 Digital Literacy - Including Key Applications, Computing Fundamentals, and the Living online certifications.
- Forklift License
Timeline
Warehouse Worker & Support Representative
ExtremePC
09.2023 - Current
Computer Technician
ExtremePC
11.2021 - 09.2023
High School Diploma -
Avondale College
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