Jacob Scott
New Plymouth,Fitzroy
Summary
Proven in enhancing customer experiences at Laughing Buddha, I excel in conflict management and uphold unparalleled cleanliness standards. My adeptness in customer service and upselling techniques significantly contributed to guest satisfaction and sales. Skilled in both front and back-of-house operations, I bring a track record of teamwork and efficiency, ensuring seamless dining experiences.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Laughing Buddha
02.2023 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended dishes to new customers, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Kitchen Hand
Elixer West
04.2022 - Current
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Education
High School Diploma -
New Plymouth Boys High
New Plymouth, NZ10-2024
Skills
- Customer service
- Conflict management
- Courteous demeanour
- Cleanliness
- Service quality
- Upselling techniques
Timeline
Restaurant Waiter
Laughing Buddha
02.2023 - Current
Kitchen Hand
Elixer West
04.2022 - Current
High School Diploma -
New Plymouth Boys High
Similar Profiles
Pietro CascavillaPietro Cascavilla
Bar Waiter at Laughing BuddhaBar Waiter at Laughing Buddha
Kristi OakesKristi Oakes
Lead Barista at Laughing Beam CoffeeLead Barista at Laughing Beam Coffee
Gray LarsonGray Larson
Intern Equine Trainer & Riding Intructor at Laughing Buck FarmsIntern Equine Trainer & Riding Intructor at Laughing Buck Farms