Jacob Stead
Automotive Service Advisor
Auckland,AUK
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Produce Team Member
PAK'nSAVE
Aukcland, North Shore
05.2018 - 10.2019
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Checked for outdated and overripe grocery items and removed from inventory.
Soccer Coach
Forrest Hill Football Club
Auckland, North Shore
02.2018 - 10.2019
- Promoted love of game by assisting players with understanding positioning, play techniques and teamwork strategies.
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
- Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning.
- Enhanced player health with optimized nutritional strategies and improved life choices.
- Implemented exercise programs and training strategies to bolster individual and team performance.
Service Advisor
Mercedes Benz North Shore
Auckland, North Shore
11.2020 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and suggest other items to increase customer relations
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Groomer
Mercedes Benz North Shore
Auckland, North Shore
11.2019 - 11.2020
- Worked with more than 40 vehicles each day to provide skilled cleaning and grooming services to dilver the vehile to a high standard.
Bakery Assistant
PAK'nSAVE
Auckland, North Shore
03.2017 - 05.2018
- Washed dishes and sanitized prep area at end of each shift.
- Followed production chart to keep hot, fresh products available daily.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
Education
NCEA. Level 1 -
Westlake Boys High School
Auckland, AUK 02.2016 - 12.2017
NCEA. Level 2 -
Westlake Boys High School
Auckland, AUK 02.2017 - 12.2017
NCEA. Level 3 -
Westlake Boys High School
02.2019 - 12.2019
Skills
Vehicle maintenance reports
Customer Service
Excellent Communication
Problem-Solving
Good Telephone Etiquette
Flexible and Adaptable
Analytical and Critical Thinking
Timeline
Service Advisor
Mercedes Benz North Shore
11.2020 - Current
Groomer
Mercedes Benz North Shore
11.2019 - 11.2020
NCEA. Level 3 -
Westlake Boys High School
02.2019 - 12.2019
Produce Team Member
PAK'nSAVE
05.2018 - 10.2019
Soccer Coach
Forrest Hill Football Club
02.2018 - 10.2019
Bakery Assistant
PAK'nSAVE
03.2017 - 05.2018
NCEA. Level 2 -
Westlake Boys High School
02.2017 - 12.2017
NCEA. Level 1 -
Westlake Boys High School
02.2016 - 12.2017