Jacobi Wilson

• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Overseeing the floor in the absence of Store and Line managers
• Cash counts
• Setting up cash floats
• Established team priorities, monitored performance of each team member
• Monitored workflow to improve employee time management and increase productivity.
• Achieved results by working with staff to meet established targets.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Trained employees in essential job functions.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Evaluated employee performance and coached and trained to improve weak areas.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Worked flexible hours across night, weekend and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Skilled at working independently and collaboratively in a team environment.
• Interviewed now successful employees in the absence of the store manager
• Remained current with training and sought new training opportunities to further personal growth.

I work with Moshtix in every event they have in Christchurch and Gisborne. I supervise the team along whoever they send.

- R&V

-Drum & Bass

-Addington & Riccarton horse races

• Assisted in organizing and overseeing assignments to drive operational excellence.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Reviewed sales and gross profit report to assess company efficiency
• Led team in daily operations and service delivery standards.
• Developed training materials for new staff onboarding processes.
• Delegated work to staff, setting priorities and goals.
• Recruited and trained new employees to meet job requirements.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Reviewed completed work to verify consistency, quality, and conformance.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Produced thorough, accurate and timely reports of project activities.
• Evaluated individual and team business performance and identified opportunities for improvement.

• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Supervised daily operations in high-volume restaurant environment.
• Trained and mentored staff on service standards and procedures.
• Coordinated schedules to ensure adequate staffing levels during peak hours.
• Implemented quality control measures for food safety and cleanliness.
• Resolved customer issues to maintain satisfaction and loyalty.
• Managed inventory levels to minimize waste and optimize supply use.
• Collaborated with management to enhance operational efficiency and workflow processes.
• Coordinated with other department supervisors to ensure smooth workflow and project alignment.
• Monitored employee attendance, addressing any punctuality or absenteeism issues.
• Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
• Trained new employees on company policies, job duties, and performance expectations.

• Oversaw daily operations to ensure efficient service in dining establishments.
• Trained and mentored team members on customer service best practices.
• Managed inventory levels and coordinated stock replenishment processes.
• Implemented health and safety protocols to maintain a safe work environment.
• Scheduled staff shifts to optimize coverage during peak hours.
• Resolved customer complaints effectively to enhance guest satisfaction.
• Collaborated with management to improve operational workflows and efficiency.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Monitored employee productivity to provide constructive feedback and coaching.