Jacquelin Wilson
Auckland,AUK
Summary
Proven track record in enhancing client independence and well-being at Glenavon Community Trust through empathetic communication and comprehensive support. Skilled in data entry and reporting, with a knack for multitasking and fostering community outreach. Achieved significant improvements in client resource accessibility, demonstrating exceptional budgeting and finance acumen alongside strong interpersonal abilities. Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level to all Job position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Community Support Worker
Glenavon Community Trust
02.2019 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Offered compassionate care during transitional periods such as housing changes or medical emergencies, providing stability amid uncertainty.
- Helped clients navigate social services system and access needed resources.
- Coordinated and managed volunteer activities for community service projects.
Cleaner
Auckland City Hospital/ Te Whatu Ora Te Toka Tumai
03.2016 - 04.2020
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Organized and used industrial cleaning products following strict safety procedures.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Developed risk assessments for various tasks, reducing the likelihood of accidents or incidents occurring in the workplace.
Cleaner
Spotless Cleaners
03.2014 - 04.2018
- Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
- Maintained a safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
Security Assistant
Corporate Enterprise
08.2012 - 03.2014
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Supported event planning teams by providing insights on optimal crowd control strategies, minimizing risks associated with large gatherings.
- Managed inventory of security equipment, ensuring proper maintenance and prompt replacement when necessary.
- Assisted in the coordination of multi-agency drills designed to test emergency response capabilities.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
Reception Assistant
Hire Pool
06.2012 - 10.2013
- Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
Receptionist
Ministry of Justice
01.2011 - 01.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree - Te Reo Maori
Te Wharekura Kaupapa Maori O Rakaumangamanga
Huntly, NZ10.2001
Skills
- Community Outreach
- Family engagement
- Data Entry and Reporting
- Client Needs Assessments
- Life Skills Training
- Housing Assistance
- Budgeting and finance
- Multitasking Abilities
Timeline
Community Support Worker
Glenavon Community Trust
02.2019 - Current
Cleaner
Auckland City Hospital/ Te Whatu Ora Te Toka Tumai
03.2016 - 04.2020
Cleaner
Spotless Cleaners
03.2014 - 04.2018
Security Assistant
Corporate Enterprise
08.2012 - 03.2014
Reception Assistant
Hire Pool
06.2012 - 10.2013
Receptionist
Ministry of Justice
01.2011 - 01.2012
No Degree - Te Reo Maori
Te Wharekura Kaupapa Maori O Rakaumangamanga
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