Jacqueline Bolton

Office Coordinator

MAST Academy of NZ

01.2004 - 02.2023

Coordinated large-scale events such as conferences or workshops, managing logistics, invitations, registration, and attendee experiences.
Served as liaison between clients or customers and internal departments to ensure timely resolution of inquiries or concerns.
Maintained accurate, up-to-date databases of key contacts/vendors enabling efficient communication and resource allocation.
Trained junior administrators in company procedures enabling them to quickly acclimate and contribute effectively within their roles.
Reduced expenses through diligent monitoring of supplies inventory, evaluating vendors, and negotiating contracts.
Streamlined administrative processes by implementing efficient filing systems and organizational tools.
Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Monitored and directed incoming mail and prepared outgoing mail.
Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Assisted in the development of departmental budgets by tracking expenditures and providing detailed reports to management.
Collaborated with cross-functional teams to establish project timelines and execute tasks efficiently within deadlines.
Facilitated clear communication between departments, scheduling regular meetings to address pressing issues or concerns.
Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.