Jacqueline FA'AMAUSILI

• Proficient in delivering engaging group training courses to diverse audiences, ranging from workers to senior leaders, in both classroom and webinar settings.
• Adapt facilitation style to suit audience needs, creating a supportive and culturally safe learning environment.
• Skilled in identifying and resolving issues impacting learning quality, while handling pre-training and post-training administrative tasks.
• Actively participate in trainer familiarization activities, modeling professional facilitation standards.
• Collaborate with Moana Learning General Manager and Learning and Development Assistant to develop education and learning packages based on research findings.
• Explore and utilize various platforms for module development to suit audience preferences.
• Support the design and implementation of high-quality training courses, establishing and maintaining relationships with key stakeholders.
• Work closely with Toitu Te Waiora and Te Whatu Ora to understand their core business and promote Moana Learning and Moana Connect offerings.

• To plan and deliver student learning, development and use assessment activities in order to assist students to gain qualifications and employment in the travel, tourism and related industries.
• Currently a Tutor and Facilitator of the following courses:

NZ Certificate in Tourism Level 3

NZ Certificate in Travel Level 4

Secondary School Academy Short Courses

• Developing unit plans and building curriculum to meet the course qualification criteria. Lessons are planned, structured and tailored to the learners needs, with the majority of my learners of Pasifika heritage. Delivering a culturally responsive program has been ideal for engagement and achievement.
• Developing relationships with International Travel and Tertiary sectors, to encourage and promote Domestic Travel Education programs.
• Management of international enrolments, ensuring KPI intake targets were met each Financial year. Prior to Covid, International education market was a key revenue source for ITC, specifically in the Pacific and Asian territories (Tahiti, New Caledonia, Fiji, China and Korea)
• Administer enrolment of International students to ensure all were compliant with Immigration Laws, Ministry of Education and Tertiary requirements. This included Visa applications & employment opportunities.
• Manage the Pastoral care of ITC's international students under the Education Code of Practice for International Students. Establish and build relationships with English language schools in NZ, International Agents both onshore & offshore and screening potential applicants.
• Implement marketing and branding strategies designed to make ITC an attractive provider in the international travel market. This includes, attending student focused online webinars, engaging with government agencies, and facilitating and presenting in-person expo events.

• Develop a marketing strategy to promote brand and product awareness.

This was done by analysing market trends, understanding customer requirements and identifying opportunities for increasing customer and business value.

• Developed comprehensive public relations plans in support of product launches and marketing initiatives, such as attending airline expos and coordinating annual launches with stakeholders.
• Deliver and present Sales and Marketing board reports to the General Manager and CEO.
• Trained successful business development personnel to optimize marketing performance and to learn industry.
• Created an online presence by using various social media platforms, and e-commerce

• To manage the recruitment, retention and enrolment of students, to ensure occupancy of college is maximised.
• Process student fees in a timely manner so that forecast cash flows are achieved, and to deliver excellence in service, support and welcome to ITC students, staff, suppliers and visitors. Enquiries are maximised and opportunities for interviews and enrolments explored.
• Processing student loans and allowances
• Promotion of school expo’s promoting the courses for ITC

• Handling inbound and outbound reservation enquiries.
• Travel agent support (Nation wide)
• Coaching staff on strategies to enhance performance and improve customer relations.
• Reviewed customer complaints to determine appropriate methods for resolution.
• Motivated sales professionals by delivering positive reinforcement and constructive feedback.
• Recruited and trained new employees to meet job requirements

• Military Operations and administration support officer for Royal New Zealand Defense Force
• Coordinating flights and operations support
• Coordinating services at AeroCare ports with the operations team
• Hosting VIP (member of parliament, dignitaries)

• Handing reservation enquiries - inbound, outbound and troubleshooting
• Acting Senior Consultant
• Engagement Team Member
• Sales Consultant
• Queues Captain and Flight Disrupts handling
• On Job Trainer and Coach
• Ticketing & Refunds