Summary
Overview
Work History
Skills
Timeline
Generic
Jacqueline  Swailes

Jacqueline Swailes

Beachlands,AUK

Summary

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Overview

26
26
years of professional experience

Work History

General Manager

Greenpark Products Ltd
01.2020 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients and vendors to ensure long-term success and loyalty.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Sales Representative

Greenpark Products
05.2016 - 01.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Receptionist

Greenpark Products
06.2013 - 05.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Banking Consultant

National Bank
03.1999 - 12.2006
  • Extended and sustained relationships with customers to maintain and grow business.
  • Communicated lending decisions to customers.
  • Coordinated with various divisions and departments in servicing of routine banking transactions.
  • Contacted prospective clients to generate new loans, deposits, and business to achieve company production goals.
  • Followed-up on loan exceptions to achieve timely clearings.
  • Delivered exceptional customer service, resolving complex issues promptly and maintaining strong relationships with key clients.

Skills

  • Problem solving
  • Team player
  • Time management
  • Training and coaching
  • Customer relations
  • Verbal and written communication

Timeline

General Manager

Greenpark Products Ltd
01.2020 - Current

Sales Representative

Greenpark Products
05.2016 - 01.2020

Receptionist

Greenpark Products
06.2013 - 05.2016

Banking Consultant

National Bank
03.1999 - 12.2006
Jacqueline Swailes