Jacqueline Taituha
Hamilton,WKO
Summary
Hands-on Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Offering more than 8 years of clean time in recovery and ready to help others reclaim lives through use of proper services.
Having been thru the health system to where I am today, I have experienced the impact of services on the individual holistically. It is imperative that I maintain patient confidentiality and integrity.
I believe I am a competent and responsible employee. My current voluntary position is unable to pay me a wage for my time and effort. I know I will be an asset to your organisation. I am teachable and understand the importance of policies and procedures. I also possess the ability to ask for help when needed.
Overview
8
8
years of professional experience
Work History
Peer Support Worker Volunteer
Stephen King
08.2022 - Current
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Transported individuals to rehabilitation pre-admission interviews and support meetings whenever needed.
- Participated in staff meetings and coordinated with staff to develop and implement individualized treatment plans.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Assisted clients in exploring feelings and understanding behaviours.
- Designed safe and supportive environment for clients to discuss issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Determined clients' risk of self-harm or other dangerous behaviours.
- Collaborated with other staff members to coordinate comprehensive care for clients.
- Provided education on mental health topics and resources to clients.
Commercial Cleaner
Advance Cleaning Services
02.2016 - 02.2019
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Specialized in Methamphetamine cleans
- Adhered to company policies for appearance, thoroughness, and facility security.
- End of tenancy cleans
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained floor cleaning and waxing equipment.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Supervised supplies in inventory and submitted reorder requests.
- Operated buffers and burnishers to clean and polish floors.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Education
No Degree - CHAW Mental Health And Addictions Support Strand
Wintec
Hamilton, NZ03.2023
Skills
- Grief Support
- Compassionate Care
- Observational Skills
- Effective Working Relationships
- Safety Protocols
- Communications Strategies
- Interpersonal Ability
- Best Practices and Standards
- Effective Listening
- Effective Collaboration and Interaction
- Substance Abuse Treatment
- Cultural Sensitivity
- Community Integration
- Communication Abilities
- Life Skills Education
- Recovery Guidance
- Resident Support
- Client Screening
- Crisis Situations
- Privacy and Confidentiality
- Staff Meetings
Additional Information
I am a mother of 6. I have been a sole parent for the last 13 years, during this time I entered into rehab, Te Whare Oranga Ngakau, 10th November 2014, this is where my recovery started. Subsequently I had 2 lapses until I arrived at Manning Street on 10th February 2015, where I currently volunteer, this is the start of my clean time.
During my recovery I have experienced life on life's terms and remained abstinent from all mind and mood altering substances. I have service positions in my anonymous 12 step home group. We are a virtual group that operates 15 hours a day, 7 days a week. This home group has been instrumental in my personal growth in the past 3 years. I also have a position with the regional help line, returning calls to struggling addicts.
I have gained many skills during my service history over the years, among these are interpersonal tools, improving my computer literacy, time management, delegation and shift co-ordination.
Today I can clearly see the impact of my active life on my 3 oldest children, I am making a conscious effort to improve the life for my 3 younger children. I believe by entering the paid workforce into a field I am passionate about, I will role model to my children that they can be whatever they want to be and we can achieve goals and aspirations.
Timeline
Peer Support Worker Volunteer
Stephen King
08.2022 - Current
Commercial Cleaner
Advance Cleaning Services
02.2016 - 02.2019
No Degree - CHAW Mental Health And Addictions Support Strand
Wintec
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