Summary
Overview
Work History
Skills
Accomplishments
References
Timeline
Generic

Jacqueline Temata

Mount Wellington,Auckland

Summary

Versatile operations specialist with a proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs.

With 20 years of expertise in vendor management, logistics, document storage, retention, and destruction in banking and financial industry. Passionate about operations, workflow, and production by uncovering trends affecting business success. Readily nurtures rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Organized, honest and trustworthy, with success at managing multiple priorities with passion and a ‘growth mindset’. A reliable business professional with experience in project management, process improvement and invoice management. Proven track record of successfully streamlining business operations and reducing costs.

Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Overview

11
11
years of professional experience

Work History

Operations Transformation Specialist

ASB Bank Limited
08.2020 - Current
  • Support and influence Operations teams to work more effectively and efficiently.
  • Proactively contribute experience, ideas and insights to improve customer service, save time and/or reduce risks by continuously challenging the status quo.
  • Demonstrate a strong growth mindset and excellent collaboration and flexibility to contribute to continuous improvement and improved performance.
  • Support the continuous improvement evolution towards automation, building complimentary human and digital capabilities through initiative execution.
  • Perform system analysis, documentation, testing, implementation, and user support for operating and system upgrades.
  • Collect, arrange, and input information into database system for end of month reporting. Query databases for information needed for report processing.

Senior Business Specialist

ASB Bank Limited
09.2016 - 08.2020
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Developed complete business plans and operational strategies for new and existing business.
  • Designed and implemented risk management system to identify and mitigate potential risks.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Developed customized reports, summarizing and presenting data in visually appealing format.

Storage & Distribution Manager

ASB Bank Limited
07.2012 - 08.2016
  • Built and maintained relationships with key suppliers and customers to support seamless operations.
  • Developed standard and emergency operating procedures for receiving, handling, storing and shipping products.
  • Developed and managed operating budget, meeting department and business goals.
  • Negotiated contracts with suppliers and customers to provide best cost and delivery terms.
  • Developed and maintained knowledgeable and productive team of employees.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Integrated operations with existing and new business processes.

Skills

  • Attention to Detail
  • Critical Thinking
  • Problem Solving
  • MS Excel Proficiency
  • Decision Making
  • Adaptability
  • Invoice Management
  • Documentation and Reporting
  • Disaster Recovery Planning
  • Incident Reporting
  • Regulatory Compliance
  • Risk Mitigation
  • Process Improvement

Accomplishments

  • Manage Risk and Business Continuity Plans (BCP) for Imaging, Storage & Distribution services.
  • Business lead for migration of documents from Recall NZ to Crown Records Management.
  • UAT (user acceptance testing) of key products and services across the banking network.
  • UAT lead and SME with digitalisation of customer information.
  • UAT lead for server and system upgrades.
  • Logistics and Vendor Management – getting the right product to the right place at the right time, with the right quality and price.
  • Managed, lead and progressed multiple teams in the organisation whilst actively participating in 10 process improvement initiatives and 6 major projects as subject matter expert.

References

Referees available on request

Timeline

Operations Transformation Specialist

ASB Bank Limited
08.2020 - Current

Senior Business Specialist

ASB Bank Limited
09.2016 - 08.2020

Storage & Distribution Manager

ASB Bank Limited
07.2012 - 08.2016
Jacqueline Temata