Jacquena Benson
Auckland,Highland Park
Summary
Skilled hairdresser with extensive experience in salon management and entrepreneurship. Demonstrated ability to handle diverse tasks efficiently while maintaining high standards of service. Ready to apply talents and dedication to enhance the local beauty industry in New Zealand.
Overview
20
20
years of professional experience
Work History
Hair stylist
J'S MOBILE HAIRDRESSING
06.2006 - Current
- Welcoming customers and identifying their preferences by asking pointed questions, recommending hairstyles and haircuts according to my professional opinion , applying a wide range of coloring techniques as well as creating hairstyles for formal events and everyday looks, excellent communications skills.
Kids after school
KAS
07.2023 - 12.2023
- I supervise and care for children at after school club, I follow and safeguarding policies and procedures at all times, we aim to create a welcoming and supportive environment for the pupils attending the club
- We create and play games in a safe environment, I assist with the setting-up of the club each day and I assist with the preparation and serving of food as required
- I undertake cleaning duties and liaise with parents to enable the effective operation of the club
- Health and safety is a key factor and we set a good example in terms of punctuality, behavior and attendance.
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
Barista
STEEL ROOMS CAFE
05.2020 - 04.2023
- Delivered excellent customer service with prompt food and beverage delivery, maintained a clean and professional work place, greeted customers with a friendly manner, i also prepared drink beverages and food orders from a large menu.
Domestic Cleaner and Industrial Cleaner
Done And Dusted Uk
01.2017 - 08.2020
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Maintained floor cleaning and waxing equipment.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Home Care Provider
Jayne Sylvester
02.2018 - 04.2020
- Scheduled and coordinated medical appointments.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Shop Assistant
Spar
02.2012 - 09.2013
- Streamlined store operations with effective inventory management and restocking practices.
- Recognized for consistently meeting sales targets through upselling and cross-selling techniques.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
Hair stylist
UTOPIA HAIR STYLIST
09.2005 - 02.2012
- Preforming professional cutting techniques and covering a wide range of coloring techniques from full head colors to complicated highlights and balayage , I started of as just a stylist and made my way up to manager after a few years, looking after 5 other ladies and making sure the salon ran smoothly with a friendly environment.
- Organized sales area and work station to showcase products and boost sales.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Contributed creative ideas for salon window displays, attracting potential clients and showcasing current trends in hair design.
Shop Manager
Newsagents
03.2006 - 04.2007
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
Receptionist/office Help
Steel Rooms
02.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Buisness Administration
The Career Academy
Auckland, AUK10.2025
GCSE LEVEL 1 AND 2 - Hairstyling
North Lindsey Collage
Scunthorpe Uk10.2003
Skills
- Managerial level experience
- Experienced in customer relations
- City and guilds NVQ level 2 qualification
- 3 months at a kids after school program
- Chemical Application
- Cash Register Operation
- Quick Learner
- Customer Consultation
- Team Leadership
owner of rise and shine cleaning servies
I have owned and managed my own cleaning company , I have four ladies that i also manage , on top of cleaning peoples homes to a very high standard I am extremely organised in arranging bookings and time slots for regular customers cleans for all four ladies, also making sure everyone has the right equipment and enough products supplies on each clean they attend, i have amazing customer service skills and great telephone manor.
Accomplishments
- Learning a variety of new skills
- Passed my NVQ level 2
Timeline
Kids after school
KAS
07.2023 - 12.2023
Receptionist/office Help
Steel Rooms
02.2022 - 03.2023
Barista
STEEL ROOMS CAFE
05.2020 - 04.2023
Home Care Provider
Jayne Sylvester
02.2018 - 04.2020
Domestic Cleaner and Industrial Cleaner
Done And Dusted Uk
01.2017 - 08.2020
Shop Assistant
Spar
02.2012 - 09.2013
Hair stylist
J'S MOBILE HAIRDRESSING
06.2006 - Current
Shop Manager
Newsagents
03.2006 - 04.2007
Hair stylist
UTOPIA HAIR STYLIST
09.2005 - 02.2012
GCSE LEVEL 1 AND 2 - Hairstyling
North Lindsey Collage
Buisness Administration
The Career Academy
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