Jacquetta McLean
Havelock North,HKB
Summary
Dynamic and results-oriented professional with a proven track record , adept at enhancing customer satisfaction and streamlining operations. Excels in problem-solving and fostering teamwork, demonstrating a friendly, positive attitude and exceptional attention to detail. Achieved significant improvements in efficiency and productivity, leveraging strong decision-making and customer service skills.
Overview
2026
2026
years of professional experience
Work History
Pack House
Bay Blueberries
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Motel Manager
Cherry Grove Motrl
11.2022 - 03.2025
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Managed daily operations for better customer service and increased revenue.
- Increased repeat business through excellent customer service and targeted marketing efforts.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Motel Cleaner
Clive Studios, Anvil Court Motoerlodge
11.2021 - 11.2022
- Demonstrated attention to detail through meticulous dusting of surfaces, vacuuming floors, and polishing fixtures within rooms and common areas.
- Provided exceptional customer service when interacting directly with guests during room cleaning or responding to special requests.
- Enhanced motel cleanliness by thoroughly cleaning guest rooms, bathrooms, and common areas.
- Maintained inventory levels for cleaning supplies, informing management when stock needed to be replenished.
- Effectively communicated with fellow staff members to coordinate daily schedules and prioritize urgent tasks.
- Promoted a healthy workplace atmosphere through effective communication skills among team members.
- Ensured guest satisfaction by replenishing toiletries and linens in a timely manner.
- Enhanced overall productivity by continuously refining personal housekeeping techniques based on feedback from supervisors.
- Reduced guest complaints by promptly addressing housekeeping concerns and maintaining a high standard of cleanliness.
- Improved overall motel appearance with regular deep-cleaning tasks such as carpet shampooing and window washing.
- Maintained a positive and professional demeanor while working in a fast-paced, high-stress environment.
- Identified potential maintenance issues during routine cleaning tasks, reporting them to management for timely resolution.
- Collaborated with front desk staff to ensure prompt room availability for new guests upon checkin.
- Increased efficiency by regularly inspecting cleaning equipment for functionality and arranging repairs as necessary.
- Maximized guest satisfaction by adhering to strict health and safety guidelines during all cleaning procedures.
- Streamlined room turnover process with efficient organization and prioritization of tasks.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Handled requests for extra linens, toiletries and other supplies.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Rotated linens in storerooms and replenished when supplies ran low.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Returned emptied garbage receptacles to proper locations.
- Hang, cleaned and rehung draperies to maintain freshness.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Education
Stage One Block Course In Painting -
Future Col
Hastings, HKB12.2015
Havelock North High School
Havelock North, HKB08.2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Active listening
- Decision-making
Timeline
Motel Manager
Cherry Grove Motrl
11.2022 - 03.2025
Motel Cleaner
Clive Studios, Anvil Court Motoerlodge
11.2021 - 11.2022
Pack House
Bay Blueberries
Stage One Block Course In Painting -
Future Col
Havelock North High School
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