Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacquiline Palmer

Twizel,CAN

Summary

Dynamic and customer-focused professional with extensive experience at Distinction Mackenzie Country Hotel. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Proficient in CentrixPOS, GuestCentrix and adept at managing reception operations, ensuring a welcoming environment while leading teams to deliver exceptional service. Reliable and organized, committed to excellence in hospitality.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Receptionist/Bar & Restaurant Supervisor

Distinction Mackenzie Country Hotel
08.2023 - Current


  • Kept reception area clean and neat to give guests a positive first impression.
  • Resolved guests problems and complaints in a prompt and friendly manner.
  • Handled cash transactions and maintained sales and payment records accurately. Worked with CentrixPOS with competence.
  • Increased guest satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Assisted the Reservations Manager to make group and FIT bookings, answer emails to tour companies and compile Tour sheets in an efficient manner.
  • Have a good working knowledge of GuestCentrix, MS Word, and other programs I may be required to use.
  • Serve guests in Food & Beverage in a friendly and efficient way during events and conferences. Assist the F&B Manager when required to work shifts.

F&B Supervisor

Tasman Hotels Ltd (Mackenzie Country Hotel)
07.2010 - 08.2023
  • Collaborated with kitchen staff to ensure timely delivery of orders while maintaining consistent quality standards.
  • Conducted regular equipment maintenance checks, proactively addressing issues before they impacted service quality or safety standards.
  • Managed daily financial transactions, accurately reconciling POS and cash registers at shift end.
  • Contributed to a positive work environment by consistently demonstrating professionalism, respect, and genuine care for staff and guests alike.
  • Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
  • Ensured compliance with local health regulations, maintaining a clean and sanitary work environment at all times.
  • Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
  • Trained food and beverage staff to work in restaurant and bar including NZ Sale of Liquor Act laws as they pertain to the premises.
  • Implement the laws of the NZ Sale of Liquor Act while holding a NZ Bar Managers Certificate.
  • Co-ordinate the F&B team between kitchen and marquee during weddings and events in the marquee to ensure guests have a perfect celebration.

F&B Attendant

Tasman Hotels Ltd (Mackenzie Country Hotel)
01.2007 - 08.2008
  • Assisted in maintaining a clean and organized dining area, ensuring a pleasant atmosphere for guests.
  • Boosted customer loyalty through friendly interactions and genuine care for their dining experience.
  • Ensured food safety compliance by properly handling, storing, and serving food items according to established guidelines.
  • Collaborated with the kitchen team to ensure timely delivery of food orders, maintaining high-quality standards.
  • Accommodated diverse dietary requirements of guests through careful communication with kitchen staff when relaying orders or modifications.
  • Managed cash transactions efficiently, balancing registers at the end of each shift with accuracy and attention to detail.
  • Supported smooth restaurant operations by promptly addressing guest inquiries and concerns.
  • Enabled seamless event execution by assisting in setup, breakdown, and service during private functions or special occasions.

Health Assistant Nurse, SCBU and Paediatric Ward

Hutt Valley District Health Board
01.2004 - 12.2006
  • Supported quality improvement initiatives including the Baby Friendly Hospital Initiative within Hutt Hospital Maternal Health through active participation in performance evaluations and Breastfeeding training to assist mothers.
  • Assisted in the successful completion of medical procedures by preparing equipment, positioning patients, and providing necessary support during treatments.
  • Contributed to a safe environment for both staff and patients by adhering to infection control protocols, including proper hand hygiene and personal protective equipment usage.
  • Expedited patient admission processes by effectively gathering necessary information from families while simultaneously comforting them during challenging moments.
  • Enhanced patient satisfaction with compassionate bedside manner and attentive listening to concerns and needs of parents.
  • Optimized patient comfort levels through expertly executed repositioning techniques, pressure ulcer prevention methods, and pain management strategies.
  • Maintained accurate patient records through diligent documentation of assessments, ensuring all required information was readily available for healthcare team members.
  • Acted as a liaison between patients, family members, and medical professionals to ensure clear communication and understanding of treatment plans.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Participated in fun group activities with patients to boost mood, keep them distracted and assist the Play Therapist.
  • Oversaw and maintained patients rooms, ensuring clean bedding and clothing.
  • Educated family members and caregivers on patient care instructions. Assisted mothers in breastfeeding and caring for their newborn.

Housekeeping Room Attendant

MacKenzie Country Hotel
05.2001 - 12.2003
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens and cleaning supplies.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
  • Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.

Education

Completed Year1 of Comprehensive Nursing Course

Chch Polytechnic Institute of Technology
Christchurch, NZ

Licence Controller Qualification

Timaru Polytechnic
Timaru, NZ
01-2008

Skills

  • Effective organization skills
  • Proficient in phone etiquette
  • Guest relations
  • Clear and concise communication
  • Customer-focused approach
  • Team leadership
  • Effective correspondence management
  • Reception management
  • Positive demeanor
  • Problem-solving
  • Punctual and reliable

Certification

Bar Managers Certificate, current.

Timeline

Receptionist/Bar & Restaurant Supervisor

Distinction Mackenzie Country Hotel
08.2023 - Current

F&B Supervisor

Tasman Hotels Ltd (Mackenzie Country Hotel)
07.2010 - 08.2023

F&B Attendant

Tasman Hotels Ltd (Mackenzie Country Hotel)
01.2007 - 08.2008

Health Assistant Nurse, SCBU and Paediatric Ward

Hutt Valley District Health Board
01.2004 - 12.2006

Housekeeping Room Attendant

MacKenzie Country Hotel
05.2001 - 12.2003

Completed Year1 of Comprehensive Nursing Course

Chch Polytechnic Institute of Technology

Licence Controller Qualification

Timaru Polytechnic

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Jacquiline Palmer