Jacquleen Fuata
Auckland,AUK
Summary
Dynamic customer service professional with a proven track record at Hanmer Spring Spa & Hotel, excelling in problem-solving and cross-functional collaboration. Recognized for enhancing customer satisfaction through effective communication and innovative solutions, while adeptly managing service desk operations and fostering team success. Committed to delivering excellence in every interaction.
Overview
2
2
years of professional experience
4048
4048
years of post-secondary education
Work History
Voluntary
Life Point
One Tree Point, Whanqarei
01.2026 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer Senior Service Desk
Hanmer Spring Spa & Hotel
Christchurch , Hanmer
01.2024 - 01.2026
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
Education
James Cook Highschool
Amuri Area School
Christchurch, ChristchurchSkills
- Customer relationship management
- Troubleshooting hardware
- Service desk operations
- IT support
- System documentation
- Cross-functional collaboration
- Problem solving
- Effective communication
- Team building
- Customer service excellence
- Innovative thinking
- Time management
- Adaptability to change
- Attention to detail
- Conflict resolution
- Public speaking
- Interpersonal communication
- Computer skills
- Self-Directed
- Microsoft office
Languages
English
Beginner
A1
Fiji
Beginner
A1
Affiliations
- Reading
- Watching News such as documentary
- Travelling
- Meeting new people
- Creative skills
- Cooking
References
References available upon request.
Timeline
Voluntary
Life Point
01.2026 - Current
Customer Senior Service Desk
Hanmer Spring Spa & Hotel
01.2024 - 01.2026
James Cook Highschool
Amuri Area School