Jacynta Lafferty
Christchurch
Summary
A highly motivated, reliable, and results-driven professional with a strong work ethic and a proven ability to thrive in both independent and team-based environments. Known for being approachable, polite, and possessing excellent interpersonal skills, I excel in high-pressure and fast-paced settings. With a goal-oriented mindset, I consistently seek opportunities for personal and professional growth, while maintaining a focus on delivering exceptional outcomes. I am committed to continuous development and am always looking for ways to improve processes and contribute to team success.
Overview
11
11
years of professional experience
Work History
Personal Banker
ANZ
10.2021 - 11.2024
- Provide personalised banking services, including account management, financial advice, and product recommendations.
- Assist clients with loan applications, credit card requests, and investment opportunities.
- Ensure compliance with banking regulations while maintaining high levels of customer satisfaction.
- Resolve client inquiries and concerns promptly, cultivating long-term client relationships and fostering trust.
Collections Officer
NZ Fintech
10.2020 - 10.2021
- Collaborated with a team to deliver exceptional customer interactions, addressing diverse financial situations with care and professionalism.
- Developed tailored payment plans to accommodate customers' varying financial circumstances.
- Utilised strong communication and problem-solving skills to resolve complex customer issues and ensure timely resolutions.
Sales and Administration Assitant
Storcon Limited
07.2017 - 08.2020
- Provided comprehensive administrative support to the management team, ensuring efficient day-to-day operations.
- Delivered exceptional customer service, maintaining a high level of customer satisfaction and loyalty.
- Managed payroll, invoicing, and communication tasks including emails, phone calls, and faxes.
- Coordinated marketing activities, contributing to the company's visibility and client engagement.
Medical Receptionist
Hoonhay Medical Centre
09.2016 - 09.2017
- Delivered a welcoming presence and exceptional customer service to patients and their families.
- Managed reception and administrative duties, coordinating schedules for doctors, nurses, and other staff.
- Handled patient appointments, data entry, and general office tasks to support smooth clinic operations.
- Provided assistance to patients with queries via phone, email, and in person.
Call Handler and Dispatcher
St Johns Ambulance
01.2014 - 06.2016
- Worked in a high-pressure control room, using triage systems to assess emergency situations and dispatch appropriate responses.
- Accurately recorded patient and incident details, ensuring efficient and effective service delivery in critical situations.
- Coordinated multiple resource responses simultaneously, demonstrating exceptional multitasking and decision-making abilities.
Education
IAED Accreditation
08-2019
First Aid Certificate
Canterbury 05-2019
Skills
- Exceptional Customer Service
- Strong Communication and Problem-Solving
- Empathy and Professionalism in High-Stress Environments
- Goal-Oriented and Self-Motivated
- Team Collaboration and Leadership
- Time Management and Multitasking
- Adaptable and Flexible
- First Aid Certified
- Well-Groomed and Professional
Timeline
Personal Banker
ANZ
10.2021 - 11.2024
Collections Officer
NZ Fintech
10.2020 - 10.2021
Sales and Administration Assitant
Storcon Limited
07.2017 - 08.2020
Medical Receptionist
Hoonhay Medical Centre
09.2016 - 09.2017
Call Handler and Dispatcher
St Johns Ambulance
01.2014 - 06.2016
IAED Accreditation
First Aid Certificate
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