Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jada Ferandoes

Auckland

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Administrative Officer

Falcone Group Limited.
01.2022 - 12.2024
  • I had worked for my father's Project Management Construction Company, and practically saw how contracts work in real time. Especially, variations and negotiations.
  • Meeting minutes recorded for clients.
  • Coordinated office operations to ensure efficient workflow and effective communication among departments.
  • Managed scheduling and logistics for meetings, ensuring timely availability of resources and materials.
  • Maintained filing systems and databases, improving document retrieval speed and accuracy.
  • Supported budget tracking by monitoring expenses and processing invoices accurately.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.


Receptionist Administrator

Accent On Group Limited
01.2020 - 11.2021
  • Managed front desk operations, ensuring welcoming atmosphere for clients and visitors.
  • Handled multi-line phone system, directing calls to appropriate departments efficiently.
  • Scheduled appointments and maintained calendars for senior staff members.
  • Processed incoming and outgoing mail, ensuring timely distribution of communications.
  • Developed filing system for documents, improving accessibility and organization.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Enhanced front office efficiency by streamlining appointment scheduling processes.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Retail Sales Associate

Hallenstein Brothers
12.2019 - 12.2020
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Top sales associate.

Retail Sales Associate

Pandora Jewelry
10.2016 - 10.2017
  • Assisted customers in product selection, enhancing overall satisfaction and engagement.
  • Maintained inventory accuracy through regular stock checks and organization.
  • Processed transactions efficiently using point-of-sale systems, ensuring smooth customer experiences.
  • Collaborated with team members to achieve sales goals and improve store performance.
  • Awarded top sales associate for meeting budget.
  • Volunteered to come in extra hours to meet demand and help fellow staff members during busy periods.
  • Ensured compliance with visual merchandising standards to enhance store presentation.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Increased sales revenue through effective product recommendations tailored to individual customers.

Education

High School Diploma -

Mount Albert Grammar
Mount Albert, NZ

Skills

  • Office management
  • Scheduling and calendar management
  • Scheduling appointments
  • Document control
  • Data retrieval systems
  • Time management
  • Verbal communication
  • Microsoft Word
  • Critical thinking

Interests

  • Avid Reader
  • Volunteering
  • High-Intensity Interval Training
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Gym Workouts
  • Community Cleanup

Timeline

Administrative Officer

Falcone Group Limited.
01.2022 - 12.2024

Receptionist Administrator

Accent On Group Limited
01.2020 - 11.2021

Retail Sales Associate

Hallenstein Brothers
12.2019 - 12.2020

Retail Sales Associate

Pandora Jewelry
10.2016 - 10.2017

High School Diploma -

Mount Albert Grammar

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Jada Ferandoes