Jade Malton
Masterton,Wellington
Summary
I am a hardworking, energetic individual with exceptional customer service skills, multitasking, and time management skills. With over 3 years experience in retail and customer service, I am confident in my abilities to achieve tasks to a high standard and in a timely manner. I am passionate about continuously learning and professional company development.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Postie
Masterton, Wellington
11.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned specific duties to employees and examined work for accuracy, neatness and timeliness.
- Provided general administrative training and support to staff members.
- Processed payroll information and managed employee records, ensuring compliance with legal requirements.
- Managed in-person and on-call customer service inquiries and complaints in a timely manner and with satisfactory results.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day, including cashier balancing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Stepped up to take on the role of acting manager when necessary which happened on numerous occasions.
Acting Manager
Postie
Masterton, Masterton
08.2023 - 11.2023
- Stepped into the role of Acting Branch Manager as a result of previous manager's abruptly leaving on numerous occasions.
- With in the time I filled the role of Acting Branch Manager, results were met and or exceeded.
- I provided support and guidance to colleagues during my time in the role to maintain a collaborative, healthy work environment.
Sales Assistant
Postie
Masterton, Wellington
02.2023 - 08.2023
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Assistant Makeup Artist
Blushing Beauty
Masterton, Wellington
01.2021 - 08.2022
- Applied makeup to clients according to their individual requests and preferences.
- Organized and maintained makeup station for each client, ensuring all products were in good condition.
- Assisted lead makeup artist with complex designs and techniques.
- Maintained a clean work area, disposing of any expired products or materials after use.
- Developed strong relationships with clients through effective communication skills.
- Performed basic administrative tasks such as filing paperwork or preparing invoices. This includes handling appointment bookings, cancellations and rescheduling.
Education
High School Diploma -
Wairarapa College
Masterton09-2022
Skills
- Great Communication Skills
- Teamwork and Interpersonal Skills
- Store and Stock Organization
- Excellent Time Management Skills
- Systems and Software Expertise
- Staff Roster Scheduling
- Day-to-Day Operations of the Store
- Excellent Customer Service Management/Experience
- Document Control and File Management
- Independent Worker
References
References available upon request.
Timeline
Assistant Store Manager
Postie
11.2023 - Current
Acting Manager
Postie
08.2023 - 11.2023
Sales Assistant
Postie
02.2023 - 08.2023
Assistant Makeup Artist
Blushing Beauty
01.2021 - 08.2022
High School Diploma -
Wairarapa College