Summary
Overview
Work History
Education
Skills
Email
Awards And Acknowledgements
References
Timeline
Generic

Jade Manako

Waikato Auckland

Summary

A motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a social work position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.

Overview

16
16
years of professional experience

Work History

Barista & Shop Assistant

Kerikeri Bakehouse
01.2008 - 12.2008
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Packaged bagels, muffins and other food items for customer purchase.

Assistant Supervisor

Subway Sandwiches
01.2008 - 01.2009
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Worked with management team to implement proper division of responsibilities.
  • Maintained safety records and accident reports for human resources.
  • Trained assembly finishers and evaluated quality of work.
  • Monitored expenditures and made revisions to budget to meet constraints.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Educator and Reliever

Sunrise Educare
01.2014 - 01.2015
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Utilized innovative teaching strategies to effectively engage students in learning.
  • Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
  • Created and developed lesson plans to meet students' academic needs.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Created lessons and online testing materials to facilitate remote learning.
  • Improved students' analytical skills by introducing state-of-the-art computer program technologies.
  • Boosted cultural awareness by incorporating children's literature from world cultures.
  • Developed and implemented useful behavior management strategies to instill discipline and compliance with conduct code.

Youth Social worker

Fonuaola Network
01.2015 - 01.2017
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked with youth and families to create individualized plans.

Stay at Home Parent

Self Empowerment Through Education
01.2017 - 12.2017
  • Fulltime stay at home parent caring for children whilst engaging in volunteer work.

Teacher's Assistant: Special Needs

Sutton Park School
01.2018 - 12.2018
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Supported student learning objectives through personalized and small group assistance.
  • Maintained safety and security by overseeing students in recess environments.
  • Documented student progress and communicated with parents to keep informed.
  • Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
  • Supported classroom activities, tutoring, and reviewing work.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Supported planning and preparation for culturally-diverse class sessions.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Monitored student behaviour in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.

Family Harm Navigator

Te Whare Marama O Women's Refuge
01.2019 - 01.2020
  • Consistently remained professional and poised when dealing with all personnel, even during moments of extreme stress.
  • Met with other crew members to plan missions prior to flight and review results following completion.
  • Trained regularly in flight simulator to prepare for unexpected flight situations.
  • Practiced and drilled for numerous wartime and peacetime emergency situations requiring rapid response.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Educated clients and families on mental health, wellness and recovery topics.
  • Facilitated peer support groups to help clients connect with others.
  • Facilitated group therapy sessions to help clients develop coping skills and improve communication.
  • Facilitated psychoeducational classes to help clients develop life skills.
  • Devised and implemented community-based programs to promote mental health awareness.

Care and Protection Social Worker

Oranga Tamariki National Contact Centre
01.2020 - Current
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Updated client documentation for accurate, compliant and current records.
  • Helped clients develop new coping mechanisms and techniques to drive behaviour modification.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Provided crisis counselling and intervention services to clients in emergency situations.
  • Supported clients and families with empathy and compassion during difficult times.
  • Advocated for clients to assure respected rights and wishes.
  • Assisted clients with navigating and accessing social services such as housing and medical care.
  • Assessed concerns nation wide to determine if there is a need for statutory involvement.

Education

Graduate Diploma in Supervision - Bicultural Supervision

Te Wananga Aotearoa
Mangere Campus
01.2016

First Aid ST Johns (needs to be renewed)
01.2016

Bachelor of Social Work - Biculturalism in Practice

Te Wananga Aotearoa
Mangere Campus
12.2013

No Degree - Certificate of Social Services Level 4

Te Wananga Aotearoa
Mangere Campus
01.2010

No Degree - Mental Health And Addictions Level 4

North Tech
Kerikeri, NZ
01.2009

No Degree - Computer Units

Target
Papatoetoe
12.2007

No Degree - Registered Social Worker

Social Work Registration Board Registration
SWRB
01.2023

Skills

  • Resource Navigation
  • Cognitive Behavioural Therapy
  • Motivational Enhancement Therapy
  • Risk Assessment
  • Client Confidentiality
  • Applied Behavioural Analysis
  • Crisis Intervention
  • Safety Planning
  • Intervention Planning
  • Crisis Assessment
  • Client Needs Assessment
  • Client Advocacy
  • Life Skills Development
  • Case Needs Assessments

Email

Jadenakao@hotmail.co.nz & Jade.Manako@ot.govt.nz

Awards And Acknowledgements

Volunteer positions:

  • In 2011 at Strive Community Trust I was a volunteer and had helped build and maintain good relationships with youth was involved in facilitating and planning activities. Mentoring and positive role modelling and provided support to Youth workers around researched base activities to establish and coordinate programs. Provided administrative support to the Youth workers
  • In 2011 at Tyla Youth Development I was a volunteer. I was involved in facilitating and planning activities. I was supporting youth involved with Priminister's holiday programme. Other tasks included providing administration support to social workers and for planning and facilitating programmes
  • In 2012 at Lia Trust I was a volunteer assisting with accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres. I provided comprehensive administration support for senior-level staff, including support of effective business operations and skillfully managed wide-range of office tasks. I would respond to customer inquiries in person and over the phone; liaise with cross-functional teams in support of customer needs. Manage calendars, including meetings / appointments and travel arrangements.
  • In 2017 at Vision West I was a volunteer: assisting with duties involved in supporting the emergency housing facility home visits to families, assessing and reviewing progress, maintenance of properties, building and engaging with families to support their needs.


References

  • Anastasia Meredith (operations manager), Tyla Youth Development, 121 Bairds Road, Otara, Auckland, 271 6098, 027 4765233
  • Tania Beekman (Special Projects and Practice Development Coordinator), AWTC, 10 Beatty Street, Otahuhu, Auckland, 1062, 027 5674213/276 3729
  • Karen Robinson (manager), Sunrise Educare, 69 Gadsby Road, Mangere, Auckland, 0225893186
  • Diana Tuaopepe (deputy principal), Sutton Park School, 89 Vine Street, Mangere, 276 4560
  • Mavis Lupo, Friendship House, Manukau Mall, 021 025 99864
  • Kerrianne Lafu, Te Whare Marama Womens refuge, Family Harm Supervisor, (09) 2767922, (027) 4985481, 021 025 42980 kerrianne@tewharemarama.org.nz
  • Rangitane Marsden (chief executive officer), Ngaitakoto, 16 Mathews Ave, Kaitaia, Northland, 0508 825686/( 09)408 0215
  • Alaimanu Touli (Senior Social Worker) Fonuaola email:imasima@fonuaola.org.nz

Timeline

Care and Protection Social Worker

Oranga Tamariki National Contact Centre
01.2020 - Current

Family Harm Navigator

Te Whare Marama O Women's Refuge
01.2019 - 01.2020

Teacher's Assistant: Special Needs

Sutton Park School
01.2018 - 12.2018

Stay at Home Parent

Self Empowerment Through Education
01.2017 - 12.2017

Youth Social worker

Fonuaola Network
01.2015 - 01.2017

Educator and Reliever

Sunrise Educare
01.2014 - 01.2015

Barista & Shop Assistant

Kerikeri Bakehouse
01.2008 - 12.2008

Assistant Supervisor

Subway Sandwiches
01.2008 - 01.2009

Graduate Diploma in Supervision - Bicultural Supervision

Te Wananga Aotearoa

First Aid ST Johns (needs to be renewed)

Bachelor of Social Work - Biculturalism in Practice

Te Wananga Aotearoa

No Degree - Certificate of Social Services Level 4

Te Wananga Aotearoa

No Degree - Mental Health And Addictions Level 4

North Tech

No Degree - Computer Units

Target

No Degree - Registered Social Worker

Social Work Registration Board Registration
Jade Manako