Jade McArthur
Christchurch
Summary
Collaborative leader dedicated to fostering an engaged and empowering work culture through effective partnerships. Proven track record in building and maintaining relationships with diverse services and organizations within dynamic and ever-changing social service settings.
Overview
21
21
years of professional experience
Work History
Client Service Manager
Aviva
09.2023 - Current
- Practice oversight of 25 Kaimahi and 5 Team Leaders
- Performance review appraisals
- Internal Supervision
- Practice advice and development of clinical practice
- Working collaboratively with various NGO and govt organisations
- Strategic planning with the Management Team
Specialist Practice Leader
He Waka Tapu (Integrated Safety Response)
08.2020 - 09.2023
- Leading the Tu Pono Collaboration and oversight of practice within the family harm space
- Developing and running training for Kaimahi
- Supervising and mentoring Kaimahi
- Providing practice advice, and case consultation
- Working alongside the Team Manager to manage and resolve practice issues
- Participating in collaborative meeting and reporting on issues, gaps, developments in practice within integrate safety response
Independent Victim Specialist
He Waka Tapu (Integrated Safety Response)
08.2018 - 08.2020
- Working collaboratively with the Integrated Safety Response team
- Working alongside whanau to reduce family harm
- Administrative tasks, notes, recording and referrals
- Participating in intensive case management meetings
- Developing safety plans for whanau
- Applying kaupapa Maori principles and values to practice
Clinical Support Worker (part time)
Stepping Stones Trust
01.2017 - 01.2018
- Caregiving of clients
- Managing client’s behaviour in residence
- Administering of medication
- Note taking and recording of incidents
- Facilitating and organising daily tasks and routines
- Monitoring of client’s wellness and signs of unwellness
- Up keeping residential routines
Customer Liaison Advisor
Southern Response
01.2014 - 01.2018
- Working with difficult and challenging customers
- Supporting and advocating for elderly customers
- Liaising with claims specialist and project managers to progress insurance claims
- Assessing and identifying needs of vulnerable customers
- File noting
- Administrative tasks
- Understanding policy and home rebuild/repair processes
Clinical Case Leader - Youth Justice Residence
Child, Youth and Family (Oranga Tamariki)
01.2011 - 01.2014
- Individual Care Plans, Operational Plans and Progress Reports
- Clinical case sessions with young people
- Crisis Intervention
- Suicide Risk Management Plans
- Alcohol and other Drug Assessments and detox plans
- Assessing psychosocial needs
- Acting Team Leader Clinical
- Youth Court reports
- Intensive Behaviour Management Plans
- Transitions planning and facilitating meetings
- Applying Cognitive Behavioural therapy and Motivational Interviewing approaches
- Planning and facilitating the Criminogenics Therapeutic Group
- Working under pressure in a complex environment
Senior Practitioner Youth Justice
Child, Youth and Family (Oranga Tamariki)
11.2009 - 01.2011
- Monitoring youth justice family group conference plans
- Youth Court Report and Plans
- Working collaboratively with residence on case goals
- Family work and engagement
- Working alongside high needs and high-risk young offenders
- Working collaboratively with internal and external services on robust plans
- Child abuse and risk assessment
- Acting Supervisor
- Court Reports and Reviews
- Urgent Warrants and Affidavits
- Child interviewing
- Using Signs of safety and Three houses assessment tools
- Family work and Intervention
Child Protection Officer
Department for Child Protection (West Australia)
02.2009 - 11.2009
- Intervention Planning for children in long term care
- Accessing services for children in long term care
- Working collaboratively with education, Juvenile Justice, psychologists, mental health and external care providers on high needs cases
- Affidavits and Court Proposals
- Child interviewing and assessment
- Complex family work
- Using Signs of Safety and Safety mapping with families
- Managing complex and high needs cases
Care and Protection Social Worker/ Youth Justice Social Worker
Child, Youth and Family (Oranga Tamariki)
01.2004 - 01.2009
- Child abuse and risk assessment
- Court reports and reviews
- Working with families with mental illness and substance addictions
- Child interviewing
- Intervention and Family Group Conferences
- Working collaboratively with Education, Police and Health
- Complex and high needs case work
- Youth Court Reports and Reviews
- Filing for non-compliance of Supervision Orders
- Family work and Intervention
- Accessing services and resources for Youth Offenders
- Member of High and Complex needs team
- Working with multisystemic therapy services
- Working collaboratively with Education, Youth Aid Police and Health
- Complex and high needs case work
- Prioritising high volume caseload
Education
Bachelor of Arts - Psychology
10.2024
Level 6 Diploma - Social Work
Christchurch Polytechnic Institute of Technology (Ara)
01.2006
Level 3 Certificate - Maori Studies
Christchurch Polytechnic Institute of Technology (Ara)
01.2002
Level 4 Certificate - Social Services
Christchurch Polytechnic Institute of Technology (Ara)
01.2001
Skills
- Exceptional communication
- Practice depth
- Training and mentoring
- Cross-Functional Teamwork
References
- Available upon request
Trainingprofessionaldevelopment
- 07/01/17, Motivational Interviewing
- 04/01/18, Boundaries and Ethics
- 05/01/18, Working with People who Hoard
- 06/01/18, De-escalation – using effective communication
- 06/01/21, Self Care and Professional Practice
- 08/01/22, Level 5 Supervision Training
- 11/01/22, Level 7 Principles of Family Violence Intervention (10) Micro-credential
- 02/01/23, current Bachelor of Arts (Psychology)
Timeline
Client Service Manager
Aviva
09.2023 - Current
Specialist Practice Leader
He Waka Tapu (Integrated Safety Response)
08.2020 - 09.2023
Independent Victim Specialist
He Waka Tapu (Integrated Safety Response)
08.2018 - 08.2020
Clinical Support Worker (part time)
Stepping Stones Trust
01.2017 - 01.2018
Customer Liaison Advisor
Southern Response
01.2014 - 01.2018
Clinical Case Leader - Youth Justice Residence
Child, Youth and Family (Oranga Tamariki)
01.2011 - 01.2014
Senior Practitioner Youth Justice
Child, Youth and Family (Oranga Tamariki)
11.2009 - 01.2011
Child Protection Officer
Department for Child Protection (West Australia)
02.2009 - 11.2009
Care and Protection Social Worker/ Youth Justice Social Worker
Child, Youth and Family (Oranga Tamariki)
01.2004 - 01.2009
Level 6 Diploma - Social Work
Christchurch Polytechnic Institute of Technology (Ara)
Level 3 Certificate - Maori Studies
Christchurch Polytechnic Institute of Technology (Ara)
Level 4 Certificate - Social Services
Christchurch Polytechnic Institute of Technology (Ara)
Bachelor of Arts - Psychology
Similar Profiles
James PitcherJames Pitcher
Pricing Consultant at AvivaPricing Consultant at Aviva
Emily RoyleEmily Royle
Claims consultant at AvivaClaims consultant at Aviva
Pujitha GPujitha G
Sr DevOps Engineer at AvivaSr DevOps Engineer at Aviva