Jade Myers
Auckland
Summary
Kia Ora, I'm a young professional with over three years of front of house experience, including assistant managerial experience in hospitality. My eagerness to learn and grow in my professional endeavors has allowed me to expand my skills and leadership across the industry, including strong barista skills & team management. Having moved countries multiple times during my upbringing, I have a strong ability to adapt to any workplace and build trust & rapport with my colleagues. While I'm accustomed to demanding and high pressure environments, I take pride in bringing a positive attitude and willingness to take on added responsibilities to contribute to our team goals and overall culture.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Homestead Cafe
02.2023 - 12.2023
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Mentor and train junior team members to enhance professional development and accountability in workplace.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Create employee schedules and delegate assignments to meet coverage and service demands.
- Make hiring recommendations to increase company's productivity and profitability with quality workers.
FOH/BOH Team Member
Homestead Cafe
09.2022 - 02.2023
- Worked FOH duties three times a week, and BOH duties twice a week, with regular weekend shifts.
- Processed customer payments and balanced cash drawers.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Prepared food and drinks while following safe food handling procedures.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Completed weekly food and supply inventories.
- Assisted in preparation of all menu items and kept up to date on all seasonal items to consistently meet and delivery on quality high standards.
Mcdonalds Crew Trainer
Mcdonalds
09.2020 - 09.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Met drive-thru time goals whilst being a barista and maintaining quality customer service during busy hours.
Education
Licence Controller Qualification Course -
The Learning Place
07.2023
NCEA Level 2 With Merit -
Auckland Girls' Grammar School
Newton, AUK2020
Skills
- 3 years experience as a Barista
- 2 years experience training junior team members
- 1 year experience as Assistant Manager
- 1 year experience as Kitchen Hand
- NZ Licence Controller Qualification
- Staff roster & scheduling
- POS/Cash register operations
- Food safety & station preparation
- Inventory control & ordering
- Opening and closing procedures
- Customer engagement
Timeline
Assistant Manager
Homestead Cafe
02.2023 - 12.2023
FOH/BOH Team Member
Homestead Cafe
09.2022 - 02.2023
Mcdonalds Crew Trainer
Mcdonalds
09.2020 - 09.2022
Licence Controller Qualification Course -
The Learning Place
NCEA Level 2 With Merit -
Auckland Girls' Grammar School
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