I am a dedicated and adaptable professional with a proven track record in sales, operations, and customer management. I have cultivated these skills through diverse roles in the hospitality, fitness and shared workspace industries. My loyalty, commitment, and ability to connect with people inspire me to deliver excellence in my work, fostering strong relationships and achieving business objectives. I thrive in dynamic environments, demonstrating strengths in attention to detail, quick adaptability to systems, and conflict resolution. My bachelor's degree in International Hospitality Management, combined with leadership roles, has honed my skills in training, team development, and performance management. I strike a balance between empathy and effective enforcement, ensuring optimal outcomes for both customers and businesses I've been a part of.
I drive membership growth, support business development across Generator’s flexible workspaces. I manage the sales pipeline for all 5 sites in multi cities from enquiry to onboarding, ensuring a seamless experience for new members while identifying opportunities to enhance retention and revenue.
As a Studio Manager, I provided leadership and daily direction to both sales and group personal training teams, ensuring operational excellence and a high-performing studio environment. With a strong background in sales and management, I executed lead generation and marketing strategies to increase fitness program sales while promoting the benefits of a healthy lifestyle.
I managed staff scheduling to ensure optimal coverage and seamless operations during peak hours. I trained employees in essential job functions, enhancing efficiency and service quality while mentoring and supporting junior staff to uphold best practices and maintain high standards. By supervising and coordinating the team, I provided guidance to maximize performance, productivity, and overall operational success.
As a Restaurant Manager, I oversee the day to day operations, ensuring exceptional dining experiences for guests and efficient service from the team. I lead and support the front of house staff, manage reservations and event setups, and handle customer inquiries and feedback to maintain high service standards. By collaborating with kitchen and other departments, I ensure smooth operations, optimal inventory management, and customer satisfaction. I maintain a strong focus on operational excellence, uphold health and safety standards, and lead by example to create a positive and efficient work environment.