Summary
Overview
Work History
Education
Skills
Personal Information
Other Education
Timeline
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Jade Ramsey

Auckland,New Zealand

Summary

I am a dedicated and adaptable professional with a proven track record in sales, operations, and customer management. I have cultivated these skills through diverse roles in the hospitality, fitness and shared workspace industries. My loyalty, commitment, and ability to connect with people inspire me to deliver excellence in my work, fostering strong relationships and achieving business objectives. I thrive in dynamic environments, demonstrating strengths in attention to detail, quick adaptability to systems, and conflict resolution. My bachelor's degree in International Hospitality Management, combined with leadership roles, has honed my skills in training, team development, and performance management. I strike a balance between empathy and effective enforcement, ensuring optimal outcomes for both customers and businesses I've been a part of.

Overview

9
9
years of professional experience

Work History

Membership Sales Lead - All Sites

Generator Head Office
05.2023 - Current

I drive membership growth, support business development across Generator’s flexible workspaces. I manage the sales pipeline for all 5 sites in multi cities from enquiry to onboarding, ensuring a seamless experience for new members while identifying opportunities to enhance retention and revenue.

Studio Manager

Orangetheory Fitness Mt Wellington
03.2022 - 05.2023

As a Studio Manager, I provided leadership and daily direction to both sales and group personal training teams, ensuring operational excellence and a high-performing studio environment. With a strong background in sales and management, I executed lead generation and marketing strategies to increase fitness program sales while promoting the benefits of a healthy lifestyle.

Club Services Duty Manager

Remuera Golf Club
06.2021 - 03.2022

I managed staff scheduling to ensure optimal coverage and seamless operations during peak hours. I trained employees in essential job functions, enhancing efficiency and service quality while mentoring and supporting junior staff to uphold best practices and maintain high standards. By supervising and coordinating the team, I provided guidance to maximize performance, productivity, and overall operational success.

Restaurant Manager

The Flying Moa
09.2016 - 06.2021

As a Restaurant Manager, I oversee the day to day operations, ensuring exceptional dining experiences for guests and efficient service from the team. I lead and support the front of house staff, manage reservations and event setups, and handle customer inquiries and feedback to maintain high service standards. By collaborating with kitchen and other departments, I ensure smooth operations, optimal inventory management, and customer satisfaction. I maintain a strong focus on operational excellence, uphold health and safety standards, and lead by example to create a positive and efficient work environment.

Education

Bachelor of International Hospitality Management - Human Resource Management, Event Management

Auckland University of Technology
10.2018

NCEA Level 3 -

Macleans College
12.2014

Skills

  • Multi Site Team Management
  • Member Relationship Management
  • Sales & Business Development
  • Negotiation
  • Consultative Selling
  • Excellent Interpersonal Communication
  • Problem-Solving
  • Market Analysis
  • Project & Time Management
  • Site Team Collaboration

Personal Information

  • License: Clean/Full
  • New Zealand Citizen (Eligible to work in Australia)

Other Education

  • Site Safe Certified March 2025
  • Te Kaa Course, Graduated November 2024
  • Intro To Property, Completed May 2024
  • IML ANZ Leadership Development Program, Leadership Essentials, Completed May 2024
  • Toastmasters Member, Since May 2024
  • General Manager's Certificate, Till April 2025

Timeline

Membership Sales Lead - All Sites

Generator Head Office
05.2023 - Current

Studio Manager

Orangetheory Fitness Mt Wellington
03.2022 - 05.2023

Club Services Duty Manager

Remuera Golf Club
06.2021 - 03.2022

Restaurant Manager

The Flying Moa
09.2016 - 06.2021

Bachelor of International Hospitality Management - Human Resource Management, Event Management

Auckland University of Technology

NCEA Level 3 -

Macleans College
Jade Ramsey