Jade Richards

Concierge security officer is the first point of contact for clients and contractors, guests, and staff.

They are the frontline defense against unauthorized intruders, and their comprehensive training even allows them to perform extra emergency duties.

• Excellent communication skills, both verbal and written.
• Proved successful working within tight deadlines and a fast-paced environment.
• Self-motivated, with a strong sense of personal responsibility.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• Worked independently and collaboratively to resolve urgent issues to protect lives.
• Investigated suspicious activities, and secured premises and personnel by patrolling property.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Supervised security team and managed scheduling and performance evaluations.

• Security Officer at NZ COVID-19 facilities, - responding and guarding the pandemic the Managed Isolation and Quarantine facilities (MIQ), New Zealand
• Greeted guests professionally and courteously.
• The security and safety of the facilities is top priority
• Conducted regular patrols of key areas to spot and control security concerns

• Oversaw a team of security officers during events
• Supervised a team of 8 security personnel during Movie and film sets.
• Senor Armour Cash transit operator
• Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.

• Responded quickly to incidents and assessed active situations for security concerns.
• Verified each individual's right to enter and denied access to unauthorized persons.

Onboard Experience

• Provided high level of security for crew and passengers when onboard
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Kept team compliant with security protocols and appearance standards.
• Investigated incidents and wrote incident reports.
• Conducted refresher training to keep security staff alert and proficient with established plans.
• Responded swiftly to security incidents and effectively resolved security issues.
• Team mentoring and development
• New team inductions and training.