Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jade Sandbrook

Barista

Summary

Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivering exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.

Overview

11
11
years of professional experience

Work History

Cafe Manager

Majestic
02.2023 - Current
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
  • Expanded menu offerings to cater to diverse dietary preferences, enhancing overall customer satisfaction rates.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.

South Island Lead Barista

Columbus Coffee
08.2022 - 10.2022
  • Ensured strict adherence to company policies by enforcing dress code standards, punctuality requirements, and operational procedures among staff members.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Demonstrating correct workflow. Teaching grinder and coffee machine technical knowledge to apply for themselves in the future.

Front of House Barista

Columbus Coffee
08.2019 - 10.2022
  • Processed orders accurately by utilizing point-of-sale systems proficiently, minimizing errors and wait times for customers.
  • Developed innovative latte art designs that added visual appeal to beverages while attracting positive feedback from patrons.
  • Assisted with inventory management and ordering supplies, ensuring adequate stock levels for daily operations.

Front of House Manager

Columbus Coffee
07.2015 - 12.2018
  • Performing and Managing front of house duties in a café. Mainly making coffee, preparing food, cleaning, serving customers etc.
  • Setting up and closing of the café. Including cashing up after each day and balancing the money in the till. As well as cleaning (sweep, mop, close- down coffee machine)
  • Resolved guests complaints while maintaining positive customer environment.

Laborer

Waimea Nurseries
06.2015 - 07.2015
  • Grading tree stocks for exportation, heading/pruning of locally grown trees and operating the electric saw.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Vineyard Laborer

Waimea Estates Winery and Restaurant
12.2014 - 02.2015
  • Work includes physical labour such as wire lifting and trimming
  • Promoted healthy vine growth with regular suckering, shoot positioning, and leaf removal tasks.

Education

Food & Beverage Service Level 3 -

Service IQ
Nelson
04.2001 -

Barista Basics Course -

Pomeroys School of Coffee
Nelson
04.2001 -

Waimea College
Nelson - Richmond
04.2001 -

Skills

    Business marketing

    Timekeeping

    Customer experience management

    Food safety compliance

    Menu development

    Coffee shop operations

Accomplishments

    Participated in 2018 Columbus Coffee Barista Championship, Auckland

Timeline

Cafe Manager

Majestic
02.2023 - Current

South Island Lead Barista

Columbus Coffee
08.2022 - 10.2022

Front of House Barista

Columbus Coffee
08.2019 - 10.2022

Front of House Manager

Columbus Coffee
07.2015 - 12.2018

Laborer

Waimea Nurseries
06.2015 - 07.2015

Vineyard Laborer

Waimea Estates Winery and Restaurant
12.2014 - 02.2015

Food & Beverage Service Level 3 -

Service IQ
04.2001 -

Barista Basics Course -

Pomeroys School of Coffee
04.2001 -

Waimea College
04.2001 -

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Jade SandbrookBarista