Jade Sandbrook
Barista
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivering exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Overview
11
11
years of professional experience
Work History
Cafe Manager
Majestic
2023.02 - Current
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Expanded menu offerings to cater to diverse dietary preferences, enhancing overall customer satisfaction rates.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
South Island Lead Barista
Columbus Coffee
2022.08 - 2022.10
- Ensured strict adherence to company policies by enforcing dress code standards, punctuality requirements, and operational procedures among staff members.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Demonstrating correct workflow. Teaching grinder and coffee machine technical knowledge to apply for themselves in the future.
Front of House Barista
Columbus Coffee
2019.08 - 2022.10
- Processed orders accurately by utilizing point-of-sale systems proficiently, minimizing errors and wait times for customers.
- Developed innovative latte art designs that added visual appeal to beverages while attracting positive feedback from patrons.
- Assisted with inventory management and ordering supplies, ensuring adequate stock levels for daily operations.
Front of House Manager
Columbus Coffee
2015.07 - 2018.12
- Performing and Managing front of house duties in a café. Mainly making coffee, preparing food, cleaning, serving customers etc.
- Setting up and closing of the café. Including cashing up after each day and balancing the money in the till. As well as cleaning (sweep, mop, close- down coffee machine)
- Resolved guests complaints while maintaining positive customer environment.
Laborer
Waimea Nurseries
2015.06 - 2015.07
- Grading tree stocks for exportation, heading/pruning of locally grown trees and operating the electric saw.
- Loaded, unloaded, and moved material to and from storage and production areas.
Vineyard Laborer
Waimea Estates Winery and Restaurant
2014.12 - 2015.02
- Work includes physical labour such as wire lifting and trimming
- Promoted healthy vine growth with regular suckering, shoot positioning, and leaf removal tasks.
Education
Food & Beverage Service Level 3 -
Service IQ
Nelson 2001.04 -
Barista Basics Course -
Pomeroys School of Coffee
Nelson 2001.04 -
Waimea College
Nelson - Richmond 2001.04 -
Skills
Business marketing
Timekeeping
Customer experience management
Food safety compliance
Menu development
Coffee shop operations
Accomplishments
Participated in 2018 Columbus Coffee Barista Championship, Auckland
Timeline
Cafe Manager
Majestic
2023.02 - Current
South Island Lead Barista
Columbus Coffee
2022.08 - 2022.10
Front of House Barista
Columbus Coffee
2019.08 - 2022.10
Front of House Manager
Columbus Coffee
2015.07 - 2018.12
Laborer
Waimea Nurseries
2015.06 - 2015.07
Vineyard Laborer
Waimea Estates Winery and Restaurant
2014.12 - 2015.02
Food & Beverage Service Level 3 -
Service IQ
2001.04 -
Barista Basics Course -
Pomeroys School of Coffee
2001.04 -
Waimea College
2001.04 -