Jade Wolfenden
Whangamata,WKO
Summary
Dynamic and results-driven professional with extensive experience in hospitality management. Proven ability to enhance customer satisfaction through exceptional service and effective team leadership. Skilled in business administration and inventory management, consistently achieving operational efficiency while maintaining a positive work environment. Adaptable and detail-oriented, committed to exceeding expectations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Manager and Cook
Billy Js
11.2024 - Current
- Supervised employees to enhance productivity and engagement.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Prepared and served meals to high volume of customers in accordance with health and safety regulations
- Kept inventory well-maintained.
- Developed and sustained checklists for verification compliance
- Executed timely payroll and tax management.
- Upheld standards for a sanitized and organized setting.
Restaurant Manager
Cocoplum Bistro
06.2021 - 08.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Yacht Stewardess
Zencalla Ltd
08.2014 - 02.2021
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
- Participated actively in ongoing training sessions to stay current on industry best practices related to safety regulations or hospitality trends.
- Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
- Conducted regular cabin checks during long-haul flights, monitoring passenger wellbeing and offering assistance as needed.
- Assisted in the preparation and serving of meals, ensuring dietary requirements were met for each passenger.
Bartender
Compass Point Research & Trading
09.2013 - 07.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Education
Bachelor Of Science - Psychology
University of The West Indies
09.2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
- Goal setting
- Business administration
- Clear communication
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Organizational skills
Timeline
Manager and Cook
Billy Js
11.2024 - Current
Restaurant Manager
Cocoplum Bistro
06.2021 - 08.2022
Yacht Stewardess
Zencalla Ltd
08.2014 - 02.2021
Bartender
Compass Point Research & Trading
09.2013 - 07.2014
Bachelor Of Science - Psychology
University of The West Indies
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