Jade Yandall Collis
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Duty Manager
Coops Corner Pub
09.2023 - 02.2024
- FOH, bar and nightclub shifts
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection
- Assisted other wait staff members in times of heavy customer traffic
- Completed opening and closing checklists to ensure smooth restaurant operations
- Served alcoholic beverages responsibly in accordance with laws
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages
- Worked in close collaboration with team members to ensure customers received high-quality service
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary
- Performed opening and closing duties including restocking supplies.
Vip Bartender
Roxy
02.2023 - 09.2023
- Running green room events
- Promoted special events at the bar through word-of-mouth advertising or social media postings
- Maintained cleanliness and organisation of the bar area
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation
- Serving drinks and making friendly conversation with VIP clients to provide an enjoyable bar experience
- Monitored guest consumption levels to ensure compliance with local regulations
- Measured and mixed house ingredients to prepare both custom and menu drink orders
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary
- Performed opening and closing duties such as setting up the bar area or cleaning surfaces after each shift.
General Manager
Bodrum Kitchen
01.2020 - 09.2023
- Cashups, bartending, coffee making, bar preparations, creating specialty menus, organising shift changes
- Established service standards while monitoring performance against those standards in order to maximise customer experience
- Participated in community events and developed relationships with the public to attract new patrons
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures
- Delegated work to staff, setting priorities and goals
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Assisted in hiring and training new personnel when required to meet staffing demands
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
Waitress / Head Barista
Garnet Station
02.2019 - 12.2019
- Cafe & cabinet service, coffee making, stock take and ordering, allocating jobs for my peers, FCP
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Answered phone calls for reservations or takeout orders
- Provided excellent customer service to ensure repeat customers.
Waitress
Bodrum Kitchen
08.2018 - 02.2019
- Breakfast and dinner services
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Explained menu items, describing ingredients and cooking methods upon request.
Kitchen Hand
Bodrum Kitchen
12.2017 - 08.2018
- Dishwashing, food prep, taking out rubbish and closing up the restaurant
- Prepared meats, vegetables or desserts according to orders or instructions
- Maintained order and cleanliness of work areas to conform with health codes
- Operated dishwashers to sanitise dishes and silverware
- Stored food in designated storage areas to prevent spoilage.
Education
Chiasso coffee course
06.2019
High School Diploma -
Avondale College
12.2018
Skills
- Team Work
- Willingness to Learn
- Sociable
- Customer service
- Time management
- Employee Development
- Inventory Management
- Customer service focus
- Excellent communication
- Professionalism and integrity
Certification
LCQ - February 2020
Managers Certificate - Valid till 2025
Timeline
Duty Manager
Coops Corner Pub
09.2023 - 02.2024
Vip Bartender
Roxy
02.2023 - 09.2023
General Manager
Bodrum Kitchen
01.2020 - 09.2023
Waitress / Head Barista
Garnet Station
02.2019 - 12.2019
Waitress
Bodrum Kitchen
08.2018 - 02.2019
Kitchen Hand
Bodrum Kitchen
12.2017 - 08.2018
Chiasso coffee course
High School Diploma -
Avondale College
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