Jaedyn-lee Hanks

• Drove company vehicle to transport goods between locations safely and efficiently.
• Delivered items to residential addresses within specified time frames.
• Assisted with loading and unloading of cargo as needed.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

During my time at Road rubber I have also had the role of playing foreman, manager and part of the sales team.

• Answering phone calls which customers are looking for product information booking customers in, quotes and pricing.
• opening and closing making sure the shop is ready for the next day.
• Completing customers vehicles with the up most quality.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed and maintained relationships with customers and suppliers through account development.
• Answered customer questions and provided detailed product information.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.

• Worked with contractors and other tradespeople to meet project specifications and deadlines.
• Followed blueprints and diagrams to complete projects according to specifications.
• Operated digger machinery for various tasks, resulting in increased productivity's.
• Assisted in training new operators, sharing best practices to ensure safe and effective performance.
• Ensured timely project progress by coordinating closely with supervisors and other crew members on daily tasks.
• Cleaning the yard and making sure tools and equipment is operational.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Making contact with customers ether by email, phone or letter and ensuring there satisfied with there product.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.