Jaen-Mirie Swart

• Greeted customers entering store and responded promptly to customer needs.
• Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
• Worked flexible schedule and extra shifts to meet business needs.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Handled complaints and questions, and re-directed calls to other team members.
• Operated cash register for cash and credit card transactions with excellent accuracy levels.
• Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
• Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
• Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
• Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
• Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
• Improved patient wait times by expediting the check-in process using electronic registration forms.
• Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
• Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
• Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
• Maintained personnel records and updated internal databases to support document management.

• Greeted customers entering store and responded promptly to customer needs.
• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Maintained clean and organized workstations, adhering to strict health and safety guidelines.

Received employee of the month twice