Jae (Sijie) Nie
Enner Glynn,New Zealand
Summary
Results-driven retail leader with over four years of experience in New Zealand’s telecommunications industry. Skilled in leading high-performing teams, driving sales growth, and delivering exceptional customer experiences. Strong track record in achieving KPIs, motivating staff, and implementing operational improvements. Passionate about empowering people and connecting customers to better.
Overview
7
7
years of professional experience
Work History
Assistant Lead
Spark NZ
07.2023 - Current
- Managed daily store operations, coordinating effectively between sales floor and back office to maintain workflow.
- Coach, mentor, and develop team members through structured training and performance feedback.
- Review store performance data and implement practical strategies to meet and exceed sales and service KPIs.
- Collaborated with Store Manager and Market Lead on monthly business reporting and planning, aligning strategies with overall goals.
Sale Representative/Shift Lead
Spark NZ
06.2023 - 06.2023
- Delivered personalized customer service and connectivity solutions to achieve monthly sales targets.
- Managed daily shift operations and set team goals to align with store objectives.
- Supported visual merchandising and stock control while maintaining Retail Management System (RMS) for efficient inventory management.
International Student Mentor
Nelson Marlborough Institute of Technology
12.2022 - 12.2022
- Guided international students through orientation and integration activities.
- Facilitated cultural exchange programs to enhance student engagement.
- Planned, prepared, and delivered instructional activities to create engaging, active learning experiences.
- Mentored students on lecture content and assessments to enhance understanding and academic performance.
- Coordinated workshops on study skills and academic resources for students.
Administrator
China-NZ Cultural Exchange Centre Ltd.
01.2019 - 12.2019
- Guided international students through school/university application process, enhancing their chances of acceptance.
- Coordinated event logistics, facilitating seamless execution and maximizing attendee satisfaction.
- Prepared weekly reports for manager, providing insights on team progress and challenges.
- Customer relationship management.
Education
Master of Management - Management
Massey University
Auckland01-2019
Bachelor of Management -
Nelson Marlborough Institute of Technology
Nelson01-2017
Skills
- Retail Leadership
- Team Management
- Sales Performance
- Customer Experience Excellence
- KPI Analysis
- Operational Management
- Staff Training
- Staff Development
- Product Knowledge
- Product Expertise
- Retail Technology
- Telecommunications Awareness
Additional Information
Consistently achieved and exceeded store sales targets, delivering growth through effective team leadership and strategic planning., Provided constructive feedback and conducted regular one-on-one coaching sessions to support staff development and improve individual performance., Led recruitment efforts, including interviewing and onboarding new team members to ensure strong cultural and operational alignment., Organized and facilitated regional meetings to share insights, track progress, and align store performance with business objectives.
Attributes
- Ability to communicate with a wide variety of people.
- Ability to work overtime or out of hours when needed.
- Quick learner and quick adaptation in working with different culture people.
- Integrity and Reliable.
- Ability to work under pressure and meet deadlines.
Timeline
Assistant Lead
Spark NZ
07.2023 - Current
Sale Representative/Shift Lead
Spark NZ
06.2023 - 06.2023
International Student Mentor
Nelson Marlborough Institute of Technology
12.2022 - 12.2022
Administrator
China-NZ Cultural Exchange Centre Ltd.
01.2019 - 12.2019
Master of Management - Management
Massey University
Bachelor of Management -
Nelson Marlborough Institute of Technology